Technical Product Documentation Specialist

Salary range is: $62,623.97 - $75,000.00 This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey.

Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at

The Role CCC Intelligent Solutions is a leading cloud platform for the property and casualty insurance economy, connecting insurers, repairers, automakers, part suppliers, lenders, and more. We are looking for a Product Documentation Specialist to join a new Product Documentation and Structured Knowledge function focused on improving the quality, consistency, and usability of product knowledge across the organization. In this role, you will write release notes, change logs, and product documentation for assigned product teams while helping shape the standards, templates, and workflows that support scalable documentation practices.

You will partner closely with Product, Engineering, Product Operations, Design, and downstream teams to ensure product changes are communicated clearly, accurately, and in alignment with approved source material.

• Write, review, and publish release notes and change logs for assigned product teams, translating technical changes into clear, accurate communication for internal, customer-facing, and external audiences.
• Partner with Product Managers, Product Owners, Engineering, Design, and Product Operations to understand what shipped, why it matters, who is impacted, and what each audience needs to know.
• Apply and help evolve documentation standards, including templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices, with Confluence as the canonical source.
• Support the full documentation lifecycle, including intake, drafting, review, approval, publishing, maintenance, and retirement.
• Connect release documentation to quarterly launch readiness, including launch gates, scope, Jira inputs, and required stakeholder reviews.
• Identify content gaps, inconsistencies, stale documentation, and process breakdowns, and recommend practical improvements.
• Use AI-assisted tools to accelerate drafting, comparison, summarization, and gap-finding while validating all outputs against approved source material and responsible AI practices.
• Flag content that may require Legal, Privacy, Security, or AI Trust review prior to publication.

• Experience writing release notes, change logs, product documentation, technical documentation, or similar product communications; writing samples required.
• Strong audience judgment with the ability to translate technical detail into clear, audience-appropriate content.
• Excellent written communication skills, with precise, concise writing that maintains accuracy under deadline.
• Ability to create structure in a developing function and operate effectively in a fast-moving, cross-functional environment.
• Experience using Jira and Confluence, including how product and engineering teams track work and maintain structured knowledge.
• Practical experience using AI-assisted writing, summarization, and search tools, with the judgment to validate content for accuracy, tone, completeness, and source alignment.
• Understanding of…