Info Tech Services Assoc Job Chicago area,Illinois USA,IT/Tech

IT SERVICE ASSOCIATE IT PROGRAMS MALCOLM X COLLEGE PRIMARY OBJECTIVE:

The basic function of this position is tosupport the computer hardware and software used by students,administrators, faculty and staff in a variety of academic settings and to achieve student success.

DUTIES & RESPONSIBILITIES:

Provides computer hardware and software technical support bothin person and remote technical support to students, administrators,faculty and staff.

Maintains, installs and tests software applications on computer hardware throughout the college.

Submits help desk tickets to assist students, administrators,faculty and staff with technology related issues

Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance,installation, configuration, troubleshooting, and asset inventory management.

Manages, tracks, and protects equipment that is designated foruse by students, administrators, faculty and staff.

Facilitates use of equipment for various internal and external events.

Assembles and disassembles equipment on site before and afterclasses.

Provides limited training to audio-visual/multi-media equipmentusers.

Adheres to CCC Customer Service Excellence standards.

Performs other duties as assigned, including, but not limitedto, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS:

Associate’s degree in Information Technology, Computer Science,Data Processing or related area, or an equivalent combination of education and experience, with a history of progressivelyincreasing responsibility and accomplishments, preferably, in acollege or comparable academic setting.

Minimum of two years of related work experience.

Knowledge and experience with supporting both Windows and Macintosh platforms.

Knowledge of all current versions of Microsoft Windows (XP,Windows
7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.

Sound verbal and written communication skills.

Great team player and self-starter.

Salary: $69,545- $76,772

1600 Union position

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience,knowledge, skills and abilities.

Benefits information is found at https://(Use the "Apply for this Job" box below)./

TBD

Additional Information

Salary Range: $69,545- $76,772