Senior IT Operations Engineer

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That's why we built the Healthcare Map - the industry's largest, most complete, precise view of the U.S. healthcare system - by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience.

The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners. Across the healthcare ecosystem, we're helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver 'wow,' and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease and enjoy the journey along the way.

The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services.

• Automate the joiner/mover/leaver lifecycle end to end across Workday, Okta, Google Workspace, Jira Service Management, and downstream SaaS, with particular focus on closing the deprovisioning gaps that create audit exposure.
• Design, build, and own automation across the identity and service stack
  - Okta Workflows, orchestration platform recipes, Google Apps Script, and Python - with version control, error handling, alerting, and runbooks that let someone else operate what you built.
• Instrument and automate the IT service queue in Jira Service Management: request types, routing rules, approval chains, SLA logic, queue design, and self-service deflection, so fulfillment work stops consuming support capacity.
• Own configuration and governance for the platforms the lifecycle runs through
  - Atlassian (Jira, Jira Service Management, Confluence), Google Workspace, Slack, and Zoom - and partner with People, Finance, Legal, and Revenue Operations to translate their process into working configuration, challenging the request where it is not the real problem.
• Build custom API integrations where native connectors do not exist (REST, JSON, webhooks, OAuth service credentials), and deploy AI-assisted workflows for ticket triage, knowledge retrieval, drafted first response, and evidence summarization - with human review gates on anything that grants, changes, or removes access.
• Own the SaaS and non-human identity lifecycle: intake, security review, SSO (SAML/OIDC) and SCIM provisioning, license governance, and clean decommissioning - applying the same rigor to service accounts, API tokens, and agentic identities as to employees, including ownership, least privilege, rotation, and periodic review.
• Own the automation backlog, prioritize by volume and risk, report results in tickets deflected and hours returned, and produce SOC 2 and HIPAA audit evidence without a fire drill each cycle.

• Proven experience automating IT and identity operations in a SaaS-first environment, with specific examples of manual processes you eliminated and the measurable result.
• Hands-on administration of Okta, including Okta Workflows, lifecycle management, and SCIM provisioning.
• Jira and Jira…