AI Identity and Access Management Consulting Director

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. The Consulting Director, AI Identity & Access Management (IAM) is a strategic and hands-on leader responsible for advancing CNA’s modern IAM capabilities through the application of artificial intelligence, automation, and next-generation identity governance.

This role focuses on governing AI agents as non-human identities, driving intelligent automation, and improving end-user experience across IAM services. The position partners across Security, AI Governance, Engineering, and Business teams to ensure AI-enabled identity solutions are secure, scalable, and aligned with enterprise governance standards.

JOB DESCRIPTION:

Key Responsibilities AI Identity Governance (Core Pillar)
Lead the design and implementation of AI Agent Identity Governance, ensuring all agents are treated as first-class non-human identities with defined ownership, lifecycle, and access controls.

Establish and operationalize controls for:

Identity registration, ownership, and accountability

Secure authentication and credential management

Fine-grained authorization and least privilege enforcement

Auditability and traceability of all agent actions

Define and enforce separation of user vs. agent identity context to reduce risk and blast radius.

Accelerate the adoption of AI usage in the IAM space

Partner with AI Governance, Security, Legal, and Compliance teams to align with enterprise AI policy and approval processes.

AI-Driven IAM Transformation & Automation Drive adoption of AI-powered IAM capabilities, including:

Intelligent role mining and access optimization

Unified identity risk scoring

Automated access decisioning and lifecycle workflowsAI-enabled identity analytics and anomaly detection

Identify and implement opportunities to eliminate manual processes across provisioning, certification, and access reviews.

Leverage AI and orchestration tools to deliver scale, consistency, and auditability in IAM operations.

End User Experience & Self-Service Innovation Improve IAM user experience through AI-driven solutions such as:

Identity chatbots and virtual assistants

Simplified access request workflows

Proactive identity insights and guidance for users

Reduce friction while maintaining strong security controls and compliance posture.

Strategy, Architecture & Innovation Define the enterprise roadmap for AI in IAM, aligned to broader IAM strategy and security priorities.

Evaluate and integrate emerging capabilities across Okta, SailPoint, Cyber Ark, cloud platforms, and AI ecosystems.

Create reference architectures and standards for:

AI agent identity lifecycle management

Secure AI integrations with IAM platforms

Scalable identity models for human and non-human identities

Act as a thought leader and advisor to senior leadership on AI + IAM strategy.

Required Qualifications
10+ years in Identity & Access Management, Security Architecture, or related domain

Demonstrated experience with IAM platforms such as (Okta, SailPoint, Cyber Ark, cloud IAM)

Experience with automation, orchestration, or AI-enabled solutions within security or IT operations

Strong understanding of:

Identity lifecycle managementRBAC/ABAC and least privilege models

Authentication and authorization frameworks

Audit and regulatory requirements

Ability to operate both strategically and hands-on across architecture and execution

Preferred Qualifications

Experience with AI/ML, GenAI, or agentic systems in enterprise environments

Familiarity with AI governance frameworks and model risk considerations

Experience…