Senior Manager, Executive VIP IT Support

Salary: USD
80 - USD
90 per hour

Compensation: $80-90 per hour

Our client is seeking a Senior Manager, Executive/VIP IT Support to lead day-to-day technology operations at their Chicago (Fulton Market) headquarters while delivering white-glove, hands-on support to the CEO, executive assistants, and senior leaders. This is a fully onsite, contract-to-hire opportunity with an anticipated 4–6 month contract period before conversion.

After-hours expectations:
Not a formal on-call rotation, but responsiveness outside business hours may be required for executive needs and key events.

This role provides immediate onsite leadership coverage at HQ and serves as the final escalation point for executive-support issues, office IT operations, confidential onboarding, and high-visibility meetings (board/investor/partner events).

You’ll operate as both a people leader and a hands‑on escalation technician in a high-visibility environment.

• Lead onsite IT support operations at HQ; ensure daily readiness for executive and office needs
• Oversee ticket flow/queues and ensure proper documentation (including after-the-fact ticket creation when executives bypass process)
• Run daily health checks for rooms, printers, and critical office technology
• Prepare for high-profile meetings with detailed planning, test calls, and final pre-meeting validation

• Provide direct, white‑glove support to CEO and senior leaders (Windows/macOS, Microsoft 365, conferencing, endpoint issues)
• Serve as the calm, credible “last stop” escalation resource during time‑sensitive incidents
• Partner with broader IT teams (security, networking, infrastructure) to resolve complex issues quickly

• Reports to:
  
  Senior Director of IT Operations
• Onsite coverage includes:
  Existing onsite IT Support Manager currently out on long‑term disability (this role may oversee them if/when they return)

• Windows + macOS executive environment (roughly split)
• Microsoft 365 (Outlook, Teams)
• Intune (Windows endpoint management/imaging)
• Service Now (including asset management practices)
• Conference room & executive conferencing ecosystem (Cisco/Logitech/Zoom and similar)
• Support for executive travel/access exceptions and sensitive/confidential onboarding

• Proven experience supporting C-suite / executive assistants in a high‑pressure HQ environment
• Strong hands‑on troubleshooting across Windows, macOS, Microsoft 365/Teams/Outlook, AV & conferencing
• Demonstrated ability to lead a small onsite team while staying close to the technology (not a “delegation‑only” manager)
• Strong executive presence: organized, proactive, calm, and able to manage urgent/high‑visibility moments

Step 1: ~15‑minute initial screen

Step 3:
Final leadership interview

Our consultants are eligible to enroll in benefits such as medical, dental, and vision.

Location:

Onsite

Employment Type:

Contract to Hire

Schedule:

Monday–Friday, 8:00am–5:00pm (flex as needed around executive schedules); 40

Duration: 4-6 months