Cloud Operations Analyst

Technology, Digital and Data

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

As a Cloud Operations Analyst, you will provide platform stability and production support for Caterpillar’s autonomy focused platform including on-call support, incident management, and operational readiness. This role is responsible for developing and maintaining runbooks, coordinating technical resolution across teams, and driving continuous improvement, while serving as the primary technical liaison between Caterpillar platform teams, product partners, and support organizations.

• Respond to and manage production incidents impacting AWS/Cloud services and APIs.
• Own incident tickets through the full lifecycle, from initial triage to resolution and closure.
• Collaborate with engineering, platform, product, and operations teams to diagnose issues and coordinate fixes.
• Lead or contribute to root cause analysis and ensure follow up actions are identified and tracked.
• Ensure platform reliability through monitoring, alerting, security, and operational best practices.
• Drive reliability, stability, and operational readiness improvements across cloud platforms.
• Understand end to end technical and business flows to support production services effectively.
• Develop, maintain, and improve actionable runbooks for operational support.
• Lead knowledge transfer sessions to ensure support teams are ready for production support.

• Technical Troubleshooting: Strong troubleshooting skills with experience analyzing cloud applications, APIs, integrations and data pipelines using logging, monitoring and observability tools to identify and resolve complex production issues.
• Monitoring & Observability: Hands on experience with AWS monitoring and observability tools, including Amazon Cloud Watch, Open Search/Kibana, and enterprise observability platforms such as Dynatrace, App Dynamics, Datadog, Splunk, and Thousand Eyes.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.

• Experience supporting production grade, customer facing platform on AWS/cloud environments, including incident response, on-call support, monitoring and operational reliability across distributed teams.
• Proficiency in Python (or…