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Customer Service Associate Tech Support
Job in
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-20
Listing for:
Myticas Consulting Inc.
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Myticas Consulting is seeking a Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.
Title:Tech Support/CSA
Contract:
W2
Length: 6+ months Contract/Contract to Hire
Rate: $18/hr
Location:
Fully remote
Client
Location:
Chicago, IL/All work done on CST hours
Start Date:
9/21/2026. Training for the first three weeks will be 9:00 AM–6:00 PM, Monday–Friday, Central Time.
Post-training shifts needed
Central Time
- 11:00 AM–8:00 PM, Monday–Friday
- 10:00 AM–7:00 PM, Monday–Friday
- 7:00 AM–4:00 PM, Saturday–Wednesday
- Wednesday-Saturday
- Saturday-Tuesday
- Experience in a high call volume Tier1 or 2 setting
- Ability to troubleshoot software, hardware and network issues
- Tech support in a college of university setting would be helpful
- Experience with Learning Management Systems such as Canvas, Blackboard or Moodle would be helpful
- Self-directed learner
- Ability to support multiple customers via email, phone and chat
- Provide Tier 1 technical support for software, hardware, and connectivity issues
- Assist with password resets, software installations, VPN setups, and general troubleshooting
- Escalate complex issues to senior team members when necessary
- Maintain clear, professional communication in both Spanish and English across all customer interactions
- Manage support requests via phone, email, and chat simultaneously
- Accurately log cases in tools like Service Now and Zendesk
- Fluency in Spanish and English (written and spoken)
- Strong customer service and communication skills
- Ability to quickly adapt to new tools, systems, and processes
- Team-oriented with a willingness to learn and grow
- Flexibility to work 1st or 2nd shift schedules
- Hands-on training and mentoring
- Access to a robust internal knowledge base
- Opportunities to collaborate with tech experts and leadership
- A supportive team environment that encourages growth
Position Requirements
10+ Years
work experience
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