Lead Site Reliability Engineer

Technology, Digital and Data

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

As a Lead Site Reliability Engineer (SRE), you will be responsible for ensuring the reliability, availability, and performance of our eCommerce platform systems and infrastructure. You will collaborate with cross-functional teams to develop and implement strategies to improve system stability, automate repetitive tasks, and enhance service delivery.

• Monitor and troubleshoot production and QA systems to identify and resolve performance, scalability, and reliability issues proactively.
• Participate in the on-call rotation to provide 24/7 critical incident support for eCommerce platform systems
• Design, implement, and maintain automated processes and tools to streamline deployment and release processes.
• Collaborate with cross-functional teams to define, document, and implement operational processes, best practices, and procedures.
• Implement and maintain system monitoring tools and dashboards to provide real-time insights into system performance and identify potential issues.
• Work closely with developers to identify and fix bugs and performance bottlenecks in the application code.
• Ensure that systems and infrastructure comply with security, compliance, and regulatory requirements.
• Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed.

• Effective Communications: Strong understanding of communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Technical Troubleshooting: Extensive knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
• Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
• Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.

• 6+ years of experience in site reliability engineering, Dev Ops, QA, or a related field.
• Strong experience with node / next.js solutions
• Experience with AWS infrastructure and services
• Experience with IaC solutions like Cloud formation and Terraform
• Experience with CI/CD solutions - Github, Azure Dev Ops
• Strong troubleshooting and critical thinking skills
• Extensive experience in one or more programming languages, such as Python (preferred), Java script (preferred).
• Solid understanding of networking, load balancing, and web application architectures.
• Experience with containerization technologies, such as Docker and Kubernetes.

• This position has the option to be based out of either our Chicago, IL or Peoria, IL offices.
• Relocation…