Senior Analyst, Language Systems and Processes

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on Linked In,Facebook,Instagram,Xand You Tube .

The Senior Analyst, Language Systems and Processesensuresthe Center of Language Excellence (CoLE)’slanguage ecosystem, workflows, and governanceoperateeffectively, consistently, and in alignment with business needs, quality expectations, and compliance requirements. The role translates business and functional needs into clear requirements, process designs, configuration standards, validation criteria, and adoption plans. It serves as a key interface between business stakeholders, the Change,Enablementand Communication function,Language Assets,Quality & Governance team,IT/vendors, the Managed Service Provider (MSP), and the Technical Lead (ITSO), who owns the underlying technical architecture, platform operations, and AIenablement.

• Serve as the primary functional consultant for the language ecosystem. Advise stakeholders on fit-for-purpose solutions andleadthe onboarding of new business functions and use cases.
• Gather,prioritize,and translate business needs into clear functional requirements and user stories for technical and operational teams.
• Design anddocumentend-to-end language workflows with the Language Assets, Quality & Governance team, making sure they meet regulatory, data privacy and compliance requirements.
• Define andmaintainprocess standards andcontrolsso language workflows run consistently and to a high standard.

• Partner with the Tech Lead, IT,vendors,and the MSP to evaluate new language technologies, including AI capabilities, and to confirm readiness before release.
• Triage incidents and enhancement requests,identify root causes, and elevate to technical partners. Own the follow-up until each issue is resolved.
• Run intake,prioritization,and release planning. Provide input to the technology roadmap and communicate scope,risks,and decisions to stakeholders.

• Drive continuous improvement through stakeholder feedback,standardization,and innovation.
• Keep functional and process documentation up to date to support operational continuity and compliance.
• Support the Change, Enablement and Communication function in developing training materials and driving adoption of new features,standards,and workflows.

• Bachelor’s Degree in Information System or related discipline plus 5 years of experience;
  Master’sDegree plus4years of experience.
• Respective years of experience in translation and language services,language operations, workflow design,and/or systems/process consulting.
• Profound knowledge of language technology, workflow tools,AI-enabled capabilities, and enterprise process governance.
• Ability to collaborate effectively with business stakeholders,IT,and vendors.
• Strong project and priority management skills, with the ability to manage cross-functional and international collaboration.
• Strong understanding of regulated environments, documentation practices, and quality/compliance expectations.
• Demonstrated creative outside the box thinking to improve processes and champion new technologies to achieve project and strategic goals.
• Excellent written and verbal English skills.

Applicable only to applicants applying…