Clinical Applications Analyst

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone.

TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses:
Aspen Dental, Clear Choice Dental Implant Centers, Well Now Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Clinical Applications Analyst.

The Clinical Applications Analyst is an early-career but highly technical role responsible for the configuration, support, and optimization of clinical applications that directly impact patient care and operational efficiency. This role demonstrates increasing ownership of assigned applications, environments, and workflows, applying structured analysis and technical problem-solving skills to ensure stability, data integrity, and effective end-user adoption. Analysts operate with growing independence, leverage SQL and system tools to investigate issues, and contribute meaningfully to application lifecycle activities while building depth in healthcare IT platforms and clinical workflows.

• Configure, test, and implement clinical application solutions with defined ownership of assigned modules or workflows.

• Perform application builds, maintenance, and troubleshooting using structured analytical approaches.

• Independently resolve routine-to-moderate complexity support tickets; participate in on-call rotations and elevate appropriately.

• Use SQL and reporting tools to investigate data issues, validate workflows, and support operational analysis.

• Maintain accountability for assigned work streams, deliverables, and timelines.

• Develop strong partnerships with clinical and operational stakeholders to understand needs and translate them into system solutions.

• Support observability and monitoring activities for enterprise applications, including reviewing alerts, logs, and performance metrics.

• Contribute to team initiatives, upgrades, and enhancement efforts with clear documentation and follow-through.

• Other responsibilities as assigned.

• Provide direct application support and functional guidance to end users within assigned application areas.

• Develop and maintain job aids, workflows, and reference documentation.

• Communicate user needs, risks, and improvement opportunities to senior analysts and project teams.

• Support deployments, upgrades, and enhancement activities, owning defined tasks end to end.

• Gather and document business and functional requirements under guidance.

• Execute testing activities, validate outcomes, and document results following established standards.

• Analyze current workflows and identify inefficiencies or improvement opportunities.

• Understand and articulate how configuration decisions impact clinical and business processes.

• Participate in periodic system reviews when requested.

• Work collaboratively with…