Systems Support Engineer; UAT & Development

Position: Systems Support Engineer (UAT & Development)
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Systems Support Engineer, you will help ensure the stability, reliability and production parity of non-production environments. You will work closely with development, QA, release management and production operations teams to make sure these environments match production closely, stay available and support high-quality releases.

You will help reduce outages, and build systems and processes that engineers, testers and stakeholders can trust while contributing to a collaborative culture.

Qualifications & Skills Bachelor’s degree in computer science, engineering, or related STEM field2+ years of experience managing and troubleshooting Linux-based Demonstrated knowledge of network communications, including use of multicast networking Experience applying operational best practices in Dev and UAT settings

Experience with incident response and root cause analysis

Prior experience supporting electronic trading systems preferred. Ability to coordinate multiple priorities under time pressure Excellent written and verbal stakeholder communication skills

Experience with scripting / automation using languages such as Python, Bash, Go, Java, or Java Script Competence  in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)
Exposure to AI coding assistants and agentic tools (e.g., Claude Code, Codex), including hands-on experience using them to automate operational tasks or accelerate development and troubleshooting

What You’ll Be Working OnIncreasing and maintaining parity between lower and production environments by standardizing tooling, infrastructure and configurations

Implementing monitoring, alerting and incident response for UAT and Development Reducing environment downtime and improving reliability during testing

Tracking and reporting on environment performance, including outage metrics and improvements delivered

Collaborating with production operations and development teams to share best practices and ensure consistent operations

Ensuring the status and stability of lower environments to deliver operational excellence

What we Value:

Intent over Instruction:
We set goals; you determine the best way to achieve them Reliability & Accountability:
You own your domain and follow through on commitments

Continuous Improvement:
You’re always looking for ways to align, monitor, and optimize environments

Collaboration:

You build strong partnerships across teams and disciplines

About You:

You enjoy diagnosing problems and thinking creatively about solutions

You enjoy hands-on operational problem-solving and are curious about the bigger picture

You thrive in fast-moving delivery pipelines where uptime and stability are mission-critical

You…