Digital Business Analyst

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

The Service Options team within CAT Digital is expanding to support the Speed to Quote initiative, aiming to improve how service option data is created, managed, and delivered for Caterpillar and dealers when quoting rebuilds, maintenance, and repairs.  As a Digital Business Analyst on the CAT Digital – Global Services Engineering Application Team, you will help develop a centralized customer hub in partnership with the Helios Team, integrating three existing applications (Service Options Collaborator, CAT Certified Rebuild, and CAT Calculated Web) with a newly integrated single capability within the Service Information System.

What You Will Do:

Engage business stakeholders to understand business objectives, challenges, pain points, and desired outcomes.

Eliciting, analyzing, and documenting business and functional requirements from stakeholders, product owners, and UX designers.

Facilitate requirements discussions and translate business needs into well-structured user stories, acceptance criteria, and functional specifications in Azure Dev Ops (ADO) work-item tracking.

Create and utilize AI Agentic custom skills for generating structured user stories and acceptance criteria, functional requirements description needs to outline the agent's role, input sources, core processing loop, validation rules, and output format.

Identify gaps, conflicting requirements, process dependencies, and impacts to upstream and downstream processes.

Maintain traceability between business requirements, solution design, testing, and implementation.

Facilitate workshops, interviews, and collaborative sessions with cross-functional teams including UX designers, software engineers, QA, and Dev Ops engineers in an Agile/Scrum delivery model.

Support backlog refinement and sprint planning by ensuring stories are well-defined, prioritized, and accompanied by clear acceptance criteria before entering a sprint.

Collaborate with frontend (React) and backend (Java / Spring Boot) engineers to validate that implemented features meet stated requirements, including real-time RESTful API behaviors and JSON responses.

Collaborate with the QA team to define test scenarios, participate in user acceptance testing (UAT), and verify that delivered software meets functional and non-functional requirements.

Maintain traceability between business requirements, user stories, and test cases throughout the software development life cycle.

What

You Will Have:

Business Analysis:
Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Decision Making and Critical Thinking:
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

User Acceptance Testing (UAT):
Knowledge of UAT activities, tasks, tools and…