Operations Design Enablement Manager

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Reporting

Location:

Chicago - 345 North Morgan

$100,000-$120,000

Workplace Type:
Hybrid

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves henticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at

WHY WE THINK YOU WILL LOVE THIS ROLE

Operations Design Enablement Manager will sit within our Operations Design and Enablement team. This role builds on foundational technology processes and extends into strategic planning, cross-functional leadership, and vendor management. The individual will partner with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, drive process improvements, and ensure consistent delivery of high-quality creative services.

WHAT YOU WILL BRING TO THE ORGANIZATION

• Proven experience owning end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring
• Ability to quickly develop deep knowledge of complex technology stacks, creative workflows, and client requirements
• Demonstrated success leading the implementation and optimization of automation and integration solutions (e.g., Airtable, Send Grid, , Zapier) to improve turnaround times and data accuracy
• Experience overseeing studio operations support, including Print and Digital artwork, Archiving, Trafficking, QC, and Technical Advice, and mentoring junior team members
• Skilled at defining, documenting, and enforcing creative operations policies and standards across a multi-region organization
• Strong cross-functional collaboration skills, with experience partnering with technical teams to scope enhancements, set timelines, and manage resource plans
• Ability to facilitate cross-departmental planning sessions and prioritize development backlogs
• Experience partnering with IT and external vendors to evaluate and onboard new software (e.g., DAM, CMS, localization tools)
• A track record of driving competitive and trend analyses to inform technology roadmaps
• Excellent communication skills, with experience reporting status, risks, and insights to senior leadership and client stakeholders

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Bachelor’s degree in IT, Computer Science, Communications/Marketing, or related field
• 3+ years of project management or technology delivery experience in an agency or production environment
• Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery
• Hands-on familiarity with marketing operations tools (Airtable, Figma, Send Grid, Ziflow, Lokalise, etc.)
• Strong vendor and stakeholder management skills, with the ability to negotiate scope and SLAs
• Excellent verbal and written…