Service Platform Architect

Position: Service Now Platform Architect
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

We are seeking an experienced and strategic Service Now Platform Architect with primary focus on Security to define and drive the security architecture, standards, and governance of the enterprise Service Now platform and also help set technical standards, lead platform governance, and design solutions that meet complex business requirements while maintaining compliance with industry regulations

The role will be accountable for establishing secure and scalable patterns across Identity and Access Management, authentication, authorization, ACLs, privileged access, service accounts, API and integration security, application scopes, cross-scope access, secure development, platform hardening, audit controls, and regulatory compliance.

The architect will partner closely with Identity Management, Cybersecurity, Risk, Enterprise Architecture, Platform Engineering, Product/POD teams, and key stakeholders to ensure Service Now solutions remain secure, compliant, supportable, and aligned with enterprise security policies.

Experience Range: 15+ years    Role Level: Principal, Arch Solutions Responsibilities Platform  Security Architecture & Governance Define and maintain Service Now platform security architecture, standards, security patterns, guardrails, and roadmap.

Establish governance and control procedures covering platform access, security configurations, applications, integrations, and customizations.

Provide security architecture assessment for new capabilities, plugins, releases, and major solution designs.

Identity, Authentication & Access Management Define standards for users, groups, roles, personas, SSO, MFA, RBAC, and privileged access.

Drive least privilege, Segregation of Duties (SoD), role rationalization, and periodic access reviews.

Provide architectural oversight for SAML, OAuth, SCIM, LDAP, and related enterprise identity patterns.

ACL & Authorization Architecture Establish standards for table, record, and field-level access controls.

Review complex ACL and role models for security, maintainability, performance, and unintended access.

Reduce excessive administrative privileges and legacy access structures.

Privileged Access & Service Account Security Define security controls for administrator, generic, service, and integration accounts.

Establish privileged credential-management patterns using Cyber Ark or equivalent PAM/secrets-management technologies.

Define ownership, credential rotation, monitoring, recertification, and auditability requirements.

Integration, API & Application Security Define secure patterns for REST/SOAP APIs, Integration Hub, MID Servers, OAuth, certificates, and integration identities.

Establish governance for scoped applications, cross-scope access, and application isolation.

Ensure authentication, authorization, encryption, credential protection, logging, and traceability are incorporated into integration designs.

Secure Engineering Establish secure development standards for JavaScript, Glide APIs, Script Includes,…