Senior Lead, ServiceNow Developer

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Senior Service Now Developer – Vulnerability Response & Configuration Compliance is responsible for the design, development, integration, and ongoing optimization of Service Now security operations capabilities focused on Vulnerability Response (VR) and Configuration Compliance (CC). This role will partner with Cybersecurity, Vulnerability Management, Configuration Management, CMDB, Infrastructure, and Service Now platform teams to transform vulnerability and configuration data into actionable remediation workflows.

The developer will provide hands‑on technical leadership across implementation, integration, automation, troubleshooting, platform upgrades, and production support. The ideal candidate combines strong Service Now development experience with an understanding of enterprise vulnerability management, configuration compliance, CMDB relationships, and security remediation processes.

• Vulnerability Response Design, configure, develop, and enhance Service Now Vulnerability Response capabilities.
• Develop workflows supporting vulnerability ingestion, normalization, prioritization, assignment, remediation, exception management, and closure.
• Configure and customize vulnerability‑related records, business rules, Script Includes, UI policies, client scripts, Flow Designer flows, scheduled jobs, notifications, and other platform components.
• Integrate Service Now with enterprise vulnerability scanning and security platforms using REST APIs, Integration Hub, MID Servers, and other supported integration mechanisms.
• Develop automation to improve vulnerability assignment, remediation orchestration, exception handling, and operational reporting.
• Troubleshoot data ingestion, reconciliation, CI matching, assignment, and integration issues.
• Support vulnerability remediation teams with scalable solutions for managing large volumes of vulnerability data.
• Configuration Compliance Design and implement Service Now Configuration Compliance capabilities supporting enterprise security and configuration‑control requirements.
• Develop workflows to ingest, evaluate, route, track, and remediate configuration compliance findings.
• Automate assignment of compliance findings based on CI ownership, support groups, infrastructure responsibility, and other defined business rules.
• Support configuration compliance exception and remediation workflows.
• Partner with Security and Infrastructure teams to translate control requirements into sustainable Service Now workflows and technical solutions.
• Develop dashboards and reporting that provide visibility into compliance findings, remediation status, exceptions, and aging.
• CMDB & Data Quality Ensure VR and Configuration Compliance solutions appropriately leverage Service Now CMDB data and CI relationships.
• Develop and troubleshoot CI matching and reconciliation logic used to associate security findings with configuration items.
• Identify and remediate data‑quality issues that prevent accurate routing or ownership of…