Customer Product Engineer, EMEA

The Role Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests.

You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering  this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions.

This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.

Provide hands on technical support within the Account Abstraction product vertical

Deliver a stellar customer experience

Scale support through internal tooling and runbooks as well as contribute to devX improvements

Understand customer needs and how to meet unique challenges and goals

Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions

Be the voice of the customers

Build and maintain ongoing relationships with complex stakeholders, both internally and externally

Work in a quickly changing environment

Drive referrals from our customers.

1+ years of experience in a software development role Technical degree

Experience and interest in Account Abstraction / Wallet Services Strong analytical skills

Ability to understand and troubleshoot complex technical issues

Strong communication skills with internal and external stakeholders

Excellent people skills to monitor and measure customer performance

Interest in technology, blockchain, crypto

Experience with blockchain a large plus Founded a company or built side projects, a plus Experience in startups, a plus

• Private Health Insurance
• Gym Reimbursement
• Commuter Benefits
• Flexible Time Off
• In-Office Group Meals
• Learning Development Stipend
• Company Sponsored Conferences Events
• Books Audiobook subscription with Bookster