IT Help Desk Technician - Level 1 - Onsite

Genesis
10 is currently seeking an IT Help Desk Technician - Level 1 - Onsite for a 3+ month contract to hire opportunity with a Major Insurance Company located in Chicago, IL.

Pay Rate: $27.00 to $30.00 depending on qualifications.

This role is part of a growing End User Services team undergoing an IT service transformation focused on strengthening technical support and improving the end‑user experience. This position provides hands‑on technical support in a corporate environment, supporting employees, executives, and VIP users across a variety of technologies. The ideal candidate brings foundational IT support experience, excellent communication skills, professionalism, and a genuine desire to grow their career.

• Provide Level 1 technical support to corporate employees, executives, and VIP users in a professional, service‑oriented environment
• Troubleshoot hardware, software, application, and end‑user technology issues
• Support Microsoft 365 applications, Active Directory, Adobe Acrobat/PDF, Citrix, and other enterprise applications
• Create and manage user accounts, assist with access‑related requests, and support new‑hire onboarding
• Configure, provision, deploy, and troubleshoot laptops, desktops, and other end‑user equipment
• Provide technical support for Apple and Android mobile devices
• Diagnose and resolve Citrix‑related issues and common desktop application problems
• Support legacy and predominantly on‑premises systems and applications
• Investigate technical issues, identify root causes where possible, and elevate more complex problems to appropriate support teams
• Communicate effectively with end users, providing timely updates and clear explanations appropriate to their technical knowledge and business needs
• Deliver responsive, discreet, and efficient technical support to executives and other high‑priority users
• Collaborate with Level 2 and senior technicians to resolve issues and expand technical knowledge
• Demonstrate ownership of assigned issues and follow through to resolution
• Participate in ongoing training and professional development to build technical skills and prepare for future advancement

• Approximately 1–3 years of hands‑on IT Help Desk, Desktop Support, or technical support experience preferred
• Working knowledge of Microsoft Active Directory, including user account administration and access management
• Experience troubleshooting Microsoft 365 applications and common Windows desktop issues
• Familiarity with computer setup, workstation configuration, and end‑user device provisioning
• Experience supporting standard business applications, including Adobe Acrobat/PDF
• Basic understanding of troubleshooting methodologies and escalation procedures
• Strong written and verbal communication skills with the ability to support users at all organizational levels
• Excellent customer service skills, patience, and the ability to remain professional in high‑pressure situations
• Strong problem‑solving skills, initiative, and willingness to learn unfamiliar technologies
• Dependable, punctual, and comfortable working in a professional corporate environment
• Ability to work onsite five days per week in downtown Chicago during the contract period

• Hands‑on experience troubleshooting Citrix environments
• Experience providing executive or VIP technical support
• Experience with new‑hire onboarding, user provisioning, and workstation deployment
• Familiarity with supporting Apple and Android mobile devices
• Experience supporting legacy or predominantly on‑premises enterprise environments
• Previous experience in a corporate IT support environment
• Demonstrated interest in advancing into Level 2, Level 3, infrastructure, or other IT specialties

• Access to hundreds of…