D365 F&O Support Consultant; Finance

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you.

Through a dedicated focus on key business priorities and intentionally creating a re warding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!

Are you ready to grow with us?

The Client Services Specialist provides post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management clients. This role investigates and resolves issues, coordinates enhancements, supports continuous improvement initiatives, and helps clients realize sustained value from their D365 investment.

• Serve as a member of the service desk team, providing post-implementation functional support for clients using D365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX.
• Partner with implementation consulting teams to plan and execute an effective transition from project delivery to ongoing client support.
• Investigate and resolve client issues while supporting continuous improvement initiatives that enhance system performance, usability, and business processes.
• Collaborate with functional and technical team members to diagnose issues, coordinate resolution activities, and deliver timely solutions to clients.
• Collaborate with client stakeholders and internal teams to gather requirements and develop functional specifications for system enhancements.
• Create clear, accurate functional design specifications, support documentation, and end-user materials tailored to the intended audience.
• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities and apply relevant features and functionality to address client needs.
• Use Microsoft Dynamics Lifecycle Services, Azure Dev Ops, and other standard delivery tools to document, track, and complete support and enhancement work.
• Work effectively in a remote environment while maintaining responsive communication and collaboration with clients and internal teams.

• Associate or bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business, Management Information Systems, or a related field; equivalent professional experience will also be considered.
• Broad cross-functional knowledge of finance and supply chain processes, with the ability to understand how activities and decisions affect multiple business functions.
• Two to four years of functional consulting or implementation experience with Microsoft Dynamics AX or D365 Finance…