ServiceNow Solution Architect; Infrastructure

Onshore, U.S. based. Remote

Full time, bench resource supporting multiple concurrent engagements

Senior Delivery Manager

TBD

Bytemethod.ai is a Service Now focused AI consultancy and a wholly owned subsidiary of Dexian. We run implementations across ITAM, ITOM, HAM/SAM, BCM, and more for enterprise clients, and we need a Solutions Architect who lives on the infrastructure and operations side of the platform. This is a bench role, which means you will move between client engagements as priorities shift, not sit on one account for years.

If you like variety and you are strong technically, this is built for you.

You will own architecture decisions on CMDB, Discovery, Event Management, and Hardware and Software Asset Management engagements. You will also support integration work with Intune, Jamf, and Entra , since that keeps showing up across our client base.

• Lead technical architecture and design for CMDB, ITOM, and HAM/SAM Pro implementations from discovery through go live
• Own CMDB data model decisions and CSDM alignment, since almost every other module we implement depends on a clean foundation here
• Configure and troubleshoot Discovery patterns, Event Management rules, and asset lifecycle workflows
• Design and implement integrations with Intune, Jamf, Entra , and other enterprise tools as engagements require
• Rotate across two to three active client engagements at a time, ramping quickly on each environment
• Support pre-sales conversations and SOW scoping when the account team needs technical input
• Mentor delivery consultants and document architecture decisions so knowledge transfers cleanly when you rotate to the next engagement

Certified System Administrator (CSA) required. CIS-HAM or CIS-SAM required. CIS-Discovery a strong plus.

Flow Designer, Business Rules, Script Includes, Glide Record and Glide Ajax, REST and SOAP integrations

Hands on implementation experience, not just configuration exposure

CMDB, Discovery, Event Management, Service Mapping preferred

Real configuration experience with Intune, Jamf, or Entra

5+ years on the Service Now platform, with at least 2 full lifecycle implementations as lead architect

Comfortable owning architecture decisions solo on a client call, and comfortable documenting clearly for handoff

We are not a body shop. We treat AI and automation as a force multiplier for delivery, and we invest in repeatable, well built engagements instead of chaos. If you want to work across a real variety of Service Now environments instead of getting stuck on one account for three years, this bench model is built for that.

Bytemethod.ai is an equal opportunity employer.