CRM Project Manager

Greetings from The Solution Consulting FZCO (TSC)

We are a group of software companies headquartered in Dubai (The Solution Consulting FZCO) and offices in Cochin and Saudi Arabia. The Solution Consulting FZCO (TSC) / D365 Solutions Pvt Ltd is a Microsoft Solution partner organization engaged in implementing Microsoft business solutions (Microsoft Dynamics 365) to different verticals of business. We specialize in implementing Microsoft Dynamics 365 Finance & Operations (F&O) and have recently expanded our practice to Dynamics 365 Business Central (BC).

We are looking for a Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM (Customer Engagement) implementations, integrated with Dynamics 365 Finance & Operations (F&O). You will own scope, schedule, budget and quality, and act as the main point of contact for clients and internal stakeholders.

The ideal candidate has delivered D365 F&O projects and understands how sales, service and customer data flow between CRM and the ERP. You will lead cross-functional teams of functional consultants, developers and testers from discovery through go‑live and hypercare.

Project delivery

• Plan, execute and close D365 CRM and F&O implementation, upgrade and rollout projects using Microsoft Dynamics Sure Step, Success by Design, Agile or hybrid methods.
• Define project scope, objectives, deliverables and success criteria with clients and sponsors.
• Build and maintain detailed project plans, milestones, resource plans and RAID logs (risks, assumptions, issues, dependencies).
• Track progress against schedule and budget; manage change requests and their impact on cost and timelines.
• Drive key phases: discovery, fit-gap analysis, solution design, configuration, data migration, integration, testing (SIT/UAT), training, cutover and go‑live.
• Ensure smooth hypercare and handover to support teams after go‑live.

• Act as the primary contact for client sponsors, business process owners and IT teams.
• Run steering committee meetings, weekly status reviews and project reporting.
• Manage expectations, resolve escalations and keep stakeholders aligned on priorities.
• Coordinate with Microsoft, ISV partners and third-party vendors where needed.

• Lead and motivate functional consultants, technical consultants, developers and QA, including offshore and onsite teams.
• Allocate work, monitor quality and remove blockers.
• Mentor team members and support their growth on D365 projects.

• Ensure deliverables meet quality standards, client requirements and Microsoft best practices.
• Oversee CRMF&O integration (Dual-write, Power Automate, Azure integration services) and data migration quality.
• Maintain project documentation: charters, BRDs, functional design documents, test plans and sign‑offs.
• Identify risks early and put mitigation plans in place.

• Support pre‑sales with effort estimation, solution walkthroughs and proposal inputs.
• Monitor project financials, billing milestones and profitability.
• Identify opportunities for additional scope or phase 2 work.

• Bachelor's degree in Engineering, Computer Science, Information Technology or Business; an MBA is an advantage.

• 8 - 12 years of overall IT experience, including at least 4 years as a Project Manager on Microsoft Dynamics 365 projects.
• Hands‑on delivery of at least 4 full-cycle D365 Finance & Operations (or AX 2012) implementations, from discovery to go‑live.
• Experience managing D365 CRM / Customer Engagement projects (Sales, Customer Service, Field Service or Marketing).
• Working knowledge of F&O modules such as Finance, Supply Chain Management,…