Salesforce Capability Lead

Job Level: Senior Manager

Job Location: Remote

Travel Expectations: 50-75% average

Job Classification: Full-Time

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles:
Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

• Drive business development initiatives, focusing on client account management and identifying opportunities for Salesforce consulting services.
• Travel 50% to 75% for client engagements, project milestones, marketing events, and networking opportunities.
• Strengthen relationships with Salesforce account executives and the Salesforce user community (e.g., Salesforce User Groups).
• Promote Salesforce solutions and expand Centric’s presence within Marketing Cloud, Sales Cloud, Service Cloud, and other specialized clouds like Financial Services Cloud and Commerce Cloud.

• Meet revenue and profitability targets for the Salesforce practice.
• Collaborate with Salesforce practice leaders and department heads on project staffing and resource management.
• Develop case studies, marketing materials, and sales collateral.
• Manage operational administrative tasks to support role and practice requirements.

• Conduct research into clients' use of Salesforce, producing comprehensive reports with findings, recommendations, and a roadmap for Salesforce solutions.
• Collaborate with colleagues and clients to create prototypes and proofs of concept to define requirements.
• Maintain an average billable use of approximately 65%-75%
• Provide high-level Salesforce solution architecture and recommendations
• Work with our team of 15+ Salesforce architects, admins, and developers to solution projects, including managing onshore, remote teams
• Work with clients to define scope and approach for Salesforce projects, overseeing all aspects of delivery, deliverables creation and direction of project resources
• Review and recommend improvements for Salesforce solutions.
• Groom and refine the Salesforce product backlog, working closely with project partners.
• Lead the design of Salesforce and affiliated solutions for Sales, Service, and platform implementations.
• Act as a release manager, approving configurations and coded items for deployment between environments.
• Provide guidance on user story writing, ensuring success and acceptance criteria are clearly defined.
• Describe and justify design choices, ensuring comprehensive documentation of testing procedures.
• Manage the configuration, quality assurance, testing, and deployment of Salesforce solutions.
• Engage in collaborative project and process planning.

• Minimum of 8 years’ experience with Salesforce and experience defining Salesforce optimization strategies and best practices using the following Salesforce products (in order of preference):
  Service Cloud, Sales Cloud, Salesforce Community, Salesforce Licensing model
• Domain knowledge of Marketing and Sales teams and operations
• Prior experience with marketing automation solutions or Marketing Cloud
• Experienced in integration of Salesforce systems and analytics.
• Credentials to influence CMO's and CIO's about Salesforce best practices
• Management Consulting experience or industry background.
• 4-year college university degree
• Salesforce Certifications; at least one of the following is required:
• Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant
• Additional certifications such as Administrator…