Database Administrator

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Full Time Remote - United States, US

5 days ago Requisition

Salary Range: $74,091.00 To $ Annually

Title:

Database Administrator

Department:
Membership, Business Development, & Events

FLSA Classification:
Exempt

Reports to:

Director of MBDE

The Database Administrator serves as the technical administrator and steward of DMEC's CRM and related systems, including Salesforce and Nimble AMS. This role is responsible for system administration, data quality, integrations, workflows and configuration, reporting and dashboards, troubleshooting, testing and deployments, security, and overall system reliability. The Database Administrator partners with staff, vendors, and stakeholders across the organization to implement solutions that support business processes, operational efficiency, and member experience.

• Serves as the primary administrator for Salesforce, Nimble AMS, and related systems.
• Independently manages day-to-day system administration, exercising judgment to prioritize work, address issues, and implement improvements.
• Configures and maintains workflows, automations, permissions, system settings, and other platform functionality.
• Evaluates system enhancements, releases, and new features and develops recommendations for implementation.
• Manages system updates, testing, deployments, security, and overall system reliability.

• Develops and maintains data quality standards and governance practices to ensure records are complete, accurate, secure, and effectively managed.
• Maintains and improves data integrity through validation, deduplication, audits, migrations, and ongoing database maintenance.
• Develops reports, dashboards, and data insights to support organizational planning, decision-making, membership growth, and operational effectiveness.
• Analyzes membership and organizational data and recommends process and system improvements.

• Develops, maintains, and monitors integrations between Salesforce, Nimble AMS, learning management systems, marketing automation platforms, webinar platforms, and other connected systems.
• Troubleshoots system and integration issues and coordinates resolution with vendors and technical partners.
• Partners with the Membership, Business Development, & Events team, internal stakeholders, and external Salesforce and Nimble AMS partners to identify business needs and recommend system solutions.
• Provides Tier 2 technical support to internal and external users, including troubleshooting issues, fulfilling requests, and improving system usability.
• Develops and maintains system documentation, business processes, and user procedures to support business continuity and user adoption.
• Assists with and leads training, testing, and implementation activities for system enhancements and projects.

• Supports special projects and performs other duties as assigned.

(Knowledge, skills, and abilities are the qualifications an individual needs in order to perform the essential functions of the job.)

• Excellent customer service, interpersonal, verbal, and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to identify opportunities to improve systems, processes, and data quality and recommend practical solutions.
• Ability to manage competing priorities, work independently, and exercise sound judgment.
• Ability to communicate technical concepts effectively to non-technical…