Telecommunications​/Unified Communications Specialist; Senior

DecisionPoint seeks a Telecommunications / Unified Communications Specialist to provide senior-level engineering and operational support for telecommunications services across the USMEPCOM ENLIST program. This position supports enterprise call management, Voice over Internet Protocol, Session Initiation Protocol, handsets, voicemail, voice applications, mobile devices, carrier services, and telecommunications cutovers.

The Telecommunications / Unified Communications Specialist configures and registers devices, troubleshoots outages, coordinates service restoration, and supports telecommunications changes at USMEPCOM Headquarters, Military Entrance Processing Stations, Remote Processing Substations, and COOP facilities. The specialist works closely with Government representatives, network and systems teams, the Service Desk, field support, telecommunications carriers, DISA, vendors, and local service providers.

This position also supports Government mobile-device enrollment and registration processes. The specialist must complete and maintain the required PKI, mobile-device, and applicable DISA training and authorization before independently performing controlled enrollment or registration functions.

This position is located on-site in North Chicago, Illinois. After-hours work, on-call support, planned maintenance, emergency restoration, and travel to remote locations may be required.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

The Telecommunications / Unified Communications Specialist will:

• Provide senior engineering and operational support for enterprise voice and unified-communications services.

• Administer, maintain, update, and troubleshoot approved call-management platforms.

• Support vendor, security, firmware, and software patches and platform upgrades.

• Configure, test, install, register, relocate, replace, and remove VoIP handsets and related communications devices.

• Support existing and new VoIP users, extensions, device profiles, calling permissions, and assigned features.

• Maintain approved dial plans, call-routing configurations, number assignments, hunt groups, call queues, and related voice settings.

• Troubleshoot voice-quality, call-routing, registration, signaling, media, voicemail, feature, and connectivity problems.

• Diagnose and resolve SIP trunk, gateway, carrier, session, and call-establishment issues.

• Support voice applications such as voicemail, softphone clients, call recording, collaboration tools, and related communications services.

• Support Jabber, Microsoft Teams voice, or comparable Government-approved unified-communications capabilities where implemented.

• Coordinate changes affecting call routing, trunks, gateways, voicemail, emergency calling, or other enterprise voice services.

• Support telecommunications cutovers associated with facility moves, technology refreshes, service transitions, or carrier changes.

• Develop cutover plans, implementation checklists, validation steps, communication plans, and rollback procedures.

• Coordinate cutover activities with carriers, vendors, local service providers, network teams, site personnel, and Government representatives.

• Validate inbound and outbound calling, internal extensions, emergency calling, voicemail, call forwarding, and other required functions following a cutover.

• Support landline, VoIP, fax, IP and analog speaker, SIP trunk, mobile-device, hotspot, and related telecommunications services.

• Coordinate maintenance and restoration activities with commercial carriers, DISA, utilities, vendors, and other service providers.

• Open, update, elevate, and monitor carrier or vendor trouble tickets through restoration.

• Maintain accurate telecommunications incident timelines, service-provider updates, actions, dependencies, and restoration details.

• Respond to telecommunications outages and provide technical information to the Service Desk and Outage Response Team.

• Isolate whether telecommunications incidents originate from endpoints, cabling, call-management systems, voice applications, circuits, carriers, or external service providers.

• Implement approved temporary workarounds or rerouting measures when full restoration is not immediately available.

• Confirm service restoration through technical testing and validation with affected users or locations.

• Support written incident reports and root-cause analyses by providing logs, configurations, carrier…