Implementation Project Manager

The Pro Shop Mission Statement: We empower manufacturers with software grounded in deep industry insight to unlock the full potential of their business and strengthen the communities they serve.

Our Core Values:
Win Together, Lead with Care, Embrace the Pace and Say It, Do It

Pro Shop ERP is the system of execution built exclusively for precision machine shops. Trusted by more than 700 manufacturers across aerospace, defense, medical, and energy, Pro Shop helps shops capture institutional knowledge, uphold compliance on the floor, and run more predictably — without depending on who happens to be there. Learn more at

Department: Implementation

Reports to: Director of Implementation

Job Location: The candidate must be located in the United States. We are unable to pursue candidates in the following states/provinces:
California, New York (US);
Quebec (Canada)

The Pro Shop ERP Implementation Project Manager is a critical client-facing role responsible for the end-to-end management of new customer implementations. You will be the primary point of contact for machine shop clients from the post-sale kickoff to the final go-live, ensuring a timely, successful, and transformative adoption of Pro Shop ERP. This role requires a perfect blend of project management discipline, deep manufacturing process knowledge, and exceptional communication skills to translate complex production requirements into a fully configured Pro Shop solution.

It also requires deep, hands‑on knowledge of the Pro Shop ERP product itself, including its data model, configuration logic, and module interdependencies, at a level sufficient to configure, troubleshoot, and problem-solve independently. This position involves regular travel to client sites.

• End-to-End Project Management: Lead and manage the entire Pro Shop ERP implementation lifecycle for multiple machine shop clients simultaneously, including project planning, scope definition, resource allocation, and timeline management.
• Client Relationship Management: Serve as the main liaison between the client and internal teams, building strong, collaborative relationships and managing expectations within the context of a Pro Shop ERP deployment.
• Change Management: Successful Pro Shop ERP Implementation Project Managers must possess a strong capability to effectively lead change initiatives within organizations ranging from 10 to 200 individuals. This requires a deep understanding and application of proven change management techniques. The Project Manager will be responsible for building a compelling vision for the new ERP system, clearly articulating its benefits and aligning stakeholders.
  
  They will also be tasked with creating comprehensive action plans that outline specific steps, timelines, and responsibilities for the implementation process. The goal is to facilitate a smooth transition, minimize disruption, and maximize the positive impact of the Pro Shop ERP system on the organization's operations.
• Discovery & Requirements Gathering: Conduct detailed discovery sessions to deeply understand their specific machine shop workflows, including quoting, job costing, production scheduling, inventory, quality management systems (QMS), tool management, and compliance standards (e.g., AS9100, ISO 9001). Surface product-fit issues as they come up in these sessions and propose configuration solutions in the moment, so requirements leave discovery with a viable path to build.
• Solution Configuration & Delivery: Personally configure Pro Shop ERP modules to meet client specifications, including quoting, job costing, production scheduling, inventory, quality management systems (QMS), and tool management. This is hands‑on work: building and testing workflows, fields, and…