Trading Systems Engineer - Global

Position: Trading Systems Engineer - Global Options
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our Global Trade Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems.  They support a wide variety of trading teams globally who are participating in markets such as equities, fixed income and cryptoassets.  They perform technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring.  

What you’ll do in this role:

Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with a goal of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from any incidents.

Ensure maximum trading system availability to avoid missing any key trading opportunities

Provide support for various trading groups’ production systems across a variety of asset classes and geographic locations deployed across a multi-platform production environment (primarily Linux with a little Windows)
Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate

Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
Automate software configuration and rollout procedures to reduce manual configuration errors and strive for flawless change management

Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues

Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.

Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.

Build documentation for common procedures, troubleshooting scenarios and system architecture.

Coordinate efforts with other global support teams to ensure continuity and consistency of support in a 24x7 environment

What’s needed in this role:

Superior troubleshooting skills and the ability to navigate issues efficiently that do not have a pre-defined runbook process

Prior experience supporting high performance applications, process monitoring, and troubleshooting

Prior experience supporting equities/equity options trading

Prior experience working with FIX protocol and alternative exchange protocolsScript development experience a plusSQL experience including queries/updates/table creation/basic database maintenance

Linux & Windows platform support experience in a large-scale production environment

Experience…