EUC Support Analyst FTC

Are you passionate about IT support, endpoint management, and cyber security? Join Elysium Healthcare as an EUC Support Analyst to join our Digital & Technology team, providing second-line support and helping to maintain a secure, compliant, and reliable end-user computing environment across the organisation.

Working as part of the End User Computing (EUC) team, you will support the day-to-day management of our device estate, including laptops, desktops, tablets, and mobile devices. You will play an important role in ensuring colleagues receive excellent technical support while helping the organisation maintain compliance with security standards and best practice.

As an EUC Support Analyst, you will provide second-line support for end-user devices, troubleshooting issues, resolving incidents, and escalating more complex problems where required. You'll ensure support requests are managed effectively, users are kept informed, and documentation remains accurate and up to date.

A key aspect of the role will involve supporting endpoint security and compliance activities. You will review security findings, investigate unauthorised or end-of-life software, and work with users and stakeholders to understand business requirements and implement appropriate remediation actions. This includes updating, removing, or escalating software and device-related risks in line with organisational policies and security requirements.

Working with technologies such as Microsoft Intune, Microsoft Defender, Entra , and other endpoint management platforms, you will help maintain device compliance, support software deployment activities, and contribute to the ongoing security and stability of the IT environment.

You will also maintain accurate records of investigations, findings, actions, and risks, while contributing to knowledge articles, process documentation, and continuous improvement initiatives that enhance the effectiveness of EUC services.

This is a fixed term role until June 2028.

Support the EUC team in maintaining a reliable, secure and compliant end user device estate across laptops, desktops, tablets and mobile devices, covering windows, iOS and Android.

Review security findings, vulnerability information and end-of-life software reports relating to end user devices.

Investigate the presence of software on end user devices, confirm business need and support remediation through update, removal or escalation.

Work with IT colleagues, end users and suppliers to support a positive, secure and policy-compliant EUC experience.

Good understanding of end user computing technologies, including Windows desktop operating systems and mobile device platforms

Awareness of endpoint security, vulnerability management and software compliance principles

Ability to review security findings and investigate software installed on end user devices

Basic knowledge of Microsoft Intune, Microsoft Defender, Entra , Active Directory or similar endpoint management tools

Ability to follow documented processes accurately and escalat when guidance or approval is required

Strong communication skills, written and oral, with the ability to explain technical issues clearly to end users

Professional approach towards duties and colleagues

Good communication and interpersonal skills

Good time management and organisation skills

Attention to detail and ability to maintain accurate records

Willingness to learn and develop technical skills within EUC services

Understanding of ISO
27001 and Cyber Essentials requirements relating to supported software, patching and secure device management (D)

Knowledge of ITIL principles or experience working within an IT service management environment (D)

Experienc…