Architect, IT Consultant
Job in
Chicago, Cook County, Illinois, 60601, USA
Listed on 2026-10-30
Listing for:
QBrainX Inc
Full Time
position Listed on 2026-10-30
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Systems Developer
Job Description & How to Apply Below
- Lead Service Now solution architecture for ITOM
, ITSM
, and ITBM with a focus on scalability, security, and performance. - Design and implement architecture for integrations between Service Now and third-party systems (e.g., CMDB, Active Directory).
- Establish and enforce best practices, governance, and design standards for Service Now implementations.
- Collaborate with stakeholders to understand business needs and design solutions that meet functional and technical requirements.
- Oversee the configuration, customization, and optimization of Service Now modules and workflows.
- Provide technical leadership, mentorship, and guidance to development teams.
- Troubleshoot and resolve complex architectural and platform issues.
- Drive continuous improvement, incorporating new Service Now features and innovations into the architecture.
Required Skills &
Qualifications:
- 7-10 years of hands-on experience with Service Now architecture in ITOM
, ITSM
, and ITBM
. - Proven experience designing and implementing Service Now solutions, including integrations, performance optimization, and security.
- Strong expertise in Service Now configuration
, scripting
, and customization
. - Experience leading and defining Service Now architecture in complex, large-scale environments.
- Service Now Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.
- Strong understanding of ITIL practices and their application in Service Now.
- Excellent communication, leadership, and stakeholder management skills.
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