D365 F&O Senior Support Consultant

D365 F&O Senior Support Consultant

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you.

Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!

Are you ready to grow with us?

The Senior Client Services Specialist provides post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management clients. This role investigates and resolves issues, coordinates enhancements, supports continuous improvement initiatives, and helps clients realize sustained value from their D365 investment.

• Lead post-implementation functional support for clients using Microsoft Dynamics 365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX.
• Own complex and escalated support cases from initial assessment through resolution, coordinating functional, technical, and client resources as needed.
• Diagnose root causes, evaluate business impact, recommend solutions or workarounds, and communicate status, risks, and next steps to client stakeholders.
• Partner with implementation teams to plan and execute effective transitions from project delivery to ongoing support, including knowledge transfer and support-readiness reviews.
• Serve as a trusted advisor to clients by identifying continuous improvement opportunities that enhance system performance, usability, controls, and business processes.
• Lead requirements gathering and solution design for enhancements; develop clear functional specifications, test scenarios, support documentation, and end-user materials.
• Plan and coordinate functional testing, regression testing, user acceptance testing, and production validation for fixes and enhancements.
• Mentor support consultants, review work products, share leading practices, and contribute to knowledge articles, reusable assets, and service delivery standards.
• Use Microsoft Dynamics Lifecycle Services, Azure Dev Ops, and other standard tools to prioritize, document, track, and report support and enhancement work in accordance with service-level commitments.
• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities, release updates, and relevant Microsoft guidance while working effectively in a remote, client-facing environment.

• Bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business,…