Senior Engineer - Managed Services - Mainframe z​/OS ISV

The primary purpose of this particular position is z/OS operating system installation and customization using the IBM Server Pac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software).

In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects.

What you will do:

• Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
• Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments
• Identifies and resolves performance issues
• Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
• Participates in ongoing development and improvement of installation standards
• Provides team members with technical training and/or mentoring as needed
• Provides primary support for reported problems related to software in assigned area of responsibility and related products
• Fulfills Service Now requests for customers as they pertain to software in assigned area of responsibility and related products
• Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
• Creates required reports in response to business user needs
• Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
• Develops reusable assets (templates, tools, etc) for the Managed Services practice
• Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
• Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
• Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
• Works with project managers in the development and implementation of project plans and timelines
• Complies with all time compliance and time entry guidelines
• Training/
  
  Certifications:
  
  Attends training sessions, and obtains industry related certifications as determined by management

What we expect of you:

• Bachelor's degree in Information Systems, Information Technology, Computer Science, or related field and 5 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), , OR
• 9 years experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)
• Demonstrated experience with z/OSMF Configuration Assistant
• Demonstrated communication and presentation skills
• Demonstrated ability to execute tasks associated with customers' disaster recovery plans
• Demonstrated skills in the majority of the following
• Demonstrated experience with ISV products including:
• Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
• Demonstrated ability to acquire further technical skills
• Demonstrated verbal and written communication skills
• Demonstrated ability to multitask and prioritize workload
• Demonstrated customer service skills
• Demonstrated ability to investigate problems and utilize problem solving techniques
• Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
• Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
• Demonstrated ability to provide guidance and leadership to less experienced technical team members
• Demonstrated ability to develop strong customer relationships and trust to secure future business
• Demonstrated experience with…