Sr. Analyst Source to ; S2P) Systems – Coupa

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is looking for a Source to Pay (S2P) Systems Analyst - Coupa to support our current and future state S2P application, provide on-going support, and develop enhancements. You will interact with our team of finance, accounting, procurement, supply chain, global process owners, and IT professionals to manage/grow the company’s S2P Platform.

This position requires knowledge of financial businesses with a strong emphasis in the Source to Pay area and ongoing support.

• Responsible for assigned tasks within day-to-day production support of the Source to Pay system, Coupa.
• Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems.
• Configure The Source-to-Pay (S2P) System to account for new process requests/requirements that may arise; implement efficient, effective and user-friendly processes within The Source-to-Pay (S2P) System
• Resolve escalated issues related to configured processes in The Source-to-Pay (S2P) System
• Review major release notes for The Source-to-Pay (S2P) System and provide delta assessment and impacts.
• Produce, maintain and conduct test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
• Partner with Integration teams responsible for development and support of The Source-to-Pay (S2P) System integrations with interfacing systems.
• Perform day-to-day tasks that involve ongoing support of the system.
• Promotes user adoption by improving usability.
• Responsible for first contact resolution (FCR) for user raised questions and issues, maintaining always a sense of urgency, providing excellent user experience and efficiency
• Support business requirements gathering, enhancement requests, and defect resolution by documenting needs and helping define practical solutions.
• Utilize strong functional knowledge across Source to Pay functions, including supplier on-boarding, purchase requisitioning, sourcing, invoicing, and payables.
• Create a positive business relationship with key business stakeholders
• Maintain relationship with the Regional Super Users of The Source-to-Pay (S2P) System
• Influence up / downstream processes with Executive leaders, peers, and suppliers
• Utilizes reporting tools to write, maintain and support a variety of reports or queries. Helps maintain data integrity in systems by running queries and analyzing data. Develop standard reports for ongoing needs and ad hoc queries as needed, working with staff to identify information requirements.
• Mass updates of data in Coupa through Postman APIs.
• Prioritize and escalated issues efficiently for prompt resolution
• Troubleshoot and resolve any integration related issues between Coupa and other systems in the landscape, such as ERP’s and Master Data tools.

• Experience with Source-to-Pay (S2P) platforms such as Leading ERP (S2P) modules, Coupa, Ariba, Catalyst or Smart by GEP as a technical owner, implementer, or system administrator with strong functional knowledge. Coupa experience mandatory.
• Demonstrated track record of establishing priorities and meeting deadlines.
• Experience in troubleshooting system issues and working with other groups to prioritize and resolve the issues
• Experience in Service…