Administrator Managed Security Services

SRI Tech
is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.

Key skills required for the job are:

As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.

Perform RCA for Major Incidents related to his / her tower Follow quality /security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weeklyand monthly status reports. Participate in business meetings with various stakeholders on a need basis. Take corrective actions based on the customer satisfaction surveys.

Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents

Skill and Experience Details:
Minimum Experience

Required:

3-5 YEARS Mandatory

Skills:

Symantec Antivirus - Endpoint Protection - SEP Managed Security Services - MSS,Networking and Infrastructure, ITIL Documentation Desirable

Skills:

Cisco Iron Port Email Security Appliances Language

Skills:

English Language

SRI Tech is an equal opportunity employer.

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