Network Administrator - Video Systems

The Fountain Group is currently seeking a Network Administrator II for a prominent client of ours. This position is located at Chicago, IL. Details for the position are as follows:

Type: Hybrid
Location: 224 South Michigan Avenue, Chicago, IL 60604
Pay: $38.40–$41.14/hour W2
Duration: 6–12 months(Temp-to-Hire)
Target

Start Date:

11/30/2026
Schedule: Monday–Friday, 8:00 AM–5:00 PM


Linked In


W2 candidates only


Job Description:
- Administer and support enterprise-scale Genetec Video Management Systems (VMS) supporting a 7,000+ IP camera environment.
- Coordinate camera infrastructure maintenance, system upgrades, software updates, and remote/on-site technical support.
- Monitor camera availability, network events, incidents, and service-level performance to support a 96% camera uptime target.
- Troubleshoot IP cameras, video management servers, network video equipment, fixed and wireless network infrastructure, and connectivity issues.
- Manage Genetec camera configuration and federation across multiple Chicago agency environments.
- Coordinate incident notifications, technician dispatch, warranty repairs, hardware replacements, and preventive maintenance.
- Manage incidents, service requests, root cause analysis, and change controls through Service Now or similar ticketing platforms.
- Support video storage infrastructure, including SAN, NAS, DAS, RAID, and high-throughput video archiving environments.
- Monitor SLA compliance, service metrics, incident resolution, and system availability.
- Prepare customer support documentation, escalation procedures, operational reports, and quarterly service reviews.
- Travel to customer locations as needed; personal vehicle required.

Education
- Bachelor's degree in Information Technology, Computer Science, Networking, or a related technical field required.

Required Skills
- Network troubleshooting, IP networking, and network infrastructure support.
- IP camera installation, configuration, maintenance, and troubleshooting.
- Video Management Systems (VMS) administration and support.
- Enterprise ticketing and incident management systems.
- Microsoft Windows, Microsoft Office Suite, and Google Workspace.
- Customer-facing technical support and incident resolution.
- Network protocols: TCP/IP, multicast, unicast, RTSP, and RTCP.
- VLANs, subnetting, routing, QoS, MTU optimization, and bandwidth management.
- Video surveillance storage architectures: SAN, NAS, DAS, and RAID.
- SLA monitoring, uptime reporting, root cause analysis, and change management.

Preferred Skills
- Hands-on experience with Genetec Security Center, camera management, and federation management.

- Experience with Service Now or Jira for incident, problem, and change management.
- Experience supporting large-scale, multi-server federated video surveillance environments.

- Experience with multi-terabyte or petabyte video archiving and high-throughput video streaming.
- Knowledge of warranty repair processes, return merchandise authorization (RMA), and preventive maintenance contracts.

- Experience with video analytics, access control systems, and mission-critical surveillance infrastructure.
- Telecommunications or public-sector video surveillance experience.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy

#LI-JC1