ServiceNow Hardware Asset Management

Role :
Service Now Hardware Asset Management (HAM Pro)

location :
Remote

We are seeking an experienced Service Now HAM Pro
Senior Consultant / Technical Lead to lead the design, implementation, integration, and continuous improvement of enterprise hardware asset management capabilities. The role combines strong HAM Pro and ITAM functional expertise with Service Now platform leadership, stakeholder management, and accountability for high-quality delivery. The successful candidate will partner with IT Asset Management, CMDB, IT Operations, Procurement, Finance, Security, and business teams to establish scalable, governed, and audit-ready hardware asset lifecycle processes.

• Lead end-to-end Service Now HAM Pro delivery, including discovery, design, configuration, testing, deployment, and post-production support.
• Define and optimize hardware asset lifecycle processes covering request, procurement, receiving, inventory, deployment, assignment, transfer, refresh, retirement, and disposal.
• Establish HAM governance, ownership, controls, data standards, audit readiness, and asset performance measures.
• Integrate HAM Pro with CMDB, Discovery, procurement, ERP, HR, endpoint management, warehouse, and vendor systems.
• Improve asset and CI data quality through normalization, reconciliation, duplicate remediation, and lifecycle compliance.
• Lead data migration, validation, reporting, dashboards, documentation, testing, and production readiness.
• Facilitate customer workshops, present solution recommendations, manage delivery risks and milestones, and coordinate cross-functional stakeholders.
• Provide technical oversight, review solution designs and configurations, enforce out-of-the-box-first practices, and mentor delivery teams.

• 7+ years of overall IT experience, including 5+ years of Service Now and 3+ years of IT Asset Management experience.
• Hands-on experience implementing Service Now HAM Pro in complex enterprise environments.
• Strong knowledge of HAM Pro, ITAM, CMDB, Discovery, CSDM, ITSM, asset-to-CI relationships, stockrooms, model management, and reconciliation.
• Experience integrating endpoint and enterprise platforms such as Microsoft Intune, SCCM/Configuration Manager, Entra , ERP, procurement, and HRSD systems.
• Strong leadership, consulting, communication, documentation, and stakeholder management skills.
• Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related field preferred.