IT & Systems Manager

Kraus Hamdani Aerospace (KHA) is an aerospace company specializing in long-endurance unmanned aerial platforms for a wide variety of industries. KHA supports a number of customers to carry out missions involving aerial reconnaissance, survey, communication relay and communications provisioning. Endurance, enabled by effective design, is key to these applications and KHA aircraft utilize cutting-edge aircraft design together with on-board intelligence to deliver value for these customers.

Location: Remote, United States

Kraus Hamdani Aerospace is seeking a hands‑on IT & Systems Manager to own and scale the company's internal technology environment as we continue to grow.

This is a foundational role responsible for both the day-to-day delivery of employee IT support and the development of a secure, reliable, and scalable IT infrastructure. The successful candidate will manage end‑user technology, systems administration, access and identity management, hardware and software lifecycle management, IT vendors, and core business applications while continuously identifying opportunities to improve automation, security, reliability, and employee experience.

This role is ideal for someone who enjoys operating in a growing environment where they can both solve today's technical problems and build the systems and processes that prevent tomorrow's problems.

Key Responsibilities

IT Operations & Employee Support

• Serve as the primary internal point of contact for employee IT support, troubleshooting hardware, software, account, connectivity, and access issues.
• Own the employee technology onboarding and offboarding process, ensuring equipment and system access are provisioned or removed accurately and on time.
• Configure, deploy, maintain, and support company laptops, peripherals, mobile devices, and other endpoint equipment.
• Establish reliable processes for equipment procurement, configuration, shipping, recovery, replacement, and lifecycle management.
• Maintain accurate hardware, software, licensing, warranty, and asset inventory records.
• Develop service standards and escalation processes to ensure employees receive timely and consistent IT support.

Systems Administration & Identity Management

• Administer the company's core technology platforms, user accounts, permissions, groups, licenses, and application access.
• Establish and maintain scalable identity and access management practices, including role‑based access, MFA, SSO, and least‑privilege principles where appropriate.
• Manage employee access throughout the full lifecycle from onboarding through role changes and separation.
• Lead the planning and execution of the company's migration from Google Workspace Enterprise to Microsoft 365, including email, calendars, files, collaboration tools, identity and access considerations, data integrity, and user transition support.
• Partner with functional leaders to understand system requirements and ensure employees have appropriate access to the tools required for their roles.
• Support integrations and information flow between company systems where appropriate.

IT Infrastructure & Scalability

• Assess the current IT environment and develop a prioritized roadmap for infrastructure, systems, tools, policies, and processes as the company scales.
• Identify technology gaps, redundancies, manual processes, security risks, and opportunities for consolidation or automation.
• Design systems and processes that can support increasing headcount, additional locations, remote employees, contractors, and international operations.
• Establish consistent IT standards across company locations while accommodating legitimate site‑specific requirements.
• Evaluate new technology platforms and recommend solutions based on scalability, security, usability, cost,…