Manager, Research Technology Services

## Manager, Research Technology Services Apply:
River North, Chicago, IL:
Full time:
Posted Yesterday:
JRAnn & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
** Location
* * Simpson Querrey Biomedical Research Center
** Job Description
** The Manager Research Technology Servicesmanages the day-to-day research-facing IT service delivery function for the Stanley Manne Children’s Research Institute. The role is expected to function through a dual or matrixed relationship with both Research Institute leadership and Information Management. The role serves as an operational liaison between the Research Institute, Quantitative Sciences, and Information Management, helping ensure that research-related technology needs are received, documented, routed, tracked, communicated, and followed through to resolution or appropriate handoff.

This position is responsible for operating and scaling the Research IM support model by coordinating service delivery, maintaining portfolio visibility, facilitating communication across Research and IM teams, supporting governance processes, helping identify recurring barriers or service delivery gaps, and ensuring adherence to established guiding principles. The position also helps distinguish between two related but different needs: end-user technology support for investigators and research staff, and enterprise enablement of Quantitative Sciences as a technical delivery partner.

In that capacity, the role helps coordinate the access models, handoffs, communication pathways, documentation, and operating processes needed for Quantitative Sciences and IM to work together effectively within established institutional standards. This position does not own enterprise or research technology strategy, information security, financial governance, or enterprise service domains, but is responsible for ensuring that Research priorities are understood, coordinated, implemented, and supported through established governance and operational processes.

*
* Essential Job Functions:

**
* ** Research IT Business Relationship Management:
** Serves as the primary point of contact and operational liaison between IM and Quantitative Sciences.  Builds trusted working relationships with research and IM stakeholders to support effective day-to-day coordination. Works collaboratively with stakeholders to understand approved research priorities, document operational requirements, translate needs into coordinated work plans, and support execution across teams. Participates in enterprise IM planning and governance forums as appropriate to provide operational context, surface research requirements, and support alignment between Research and Information Management.

Partners with enterprise technology, security, compliance, and data teams to clarify operational needs, coordinate handoffs, and support adherence to organizational standards. Drives cross-functional issue resolution by coordinating the appropriate stakeholders, clarifying ownership, tracking decisions and follow-up, and escalating barriers when needed.
* ** Research Governance and Operating Model Management:
** Supports and facilitates the Research-IM Governance Committee and associated governance processes, under the leadership of the CRIO and in collaboration with Research and IM leadership. Prepares agendas, materials, portfolio updates, decision points, and follow-up items to support effective oversight and prioritization decisions by Research and IM leadership. Maintains documentation for the Research IM Operating Model  and supports adherence to established Operating Guidelines and Guiding Principles.

Helps clarify internal processes, escalation pathways, service handoffs, and decision points needed to support delivery. Tracks approved priorities, implementation timelines, open decisions, and follow-up actions to support informed decision-making by Research and IM leadership.
* ** Research Technology Portfolio and Demand Management**:
Oversees portfolio management processes for Research technology initiatives and projects from request through implementation and…