Desktop Support Technician

at compômstaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified desktop support technician to join their team onsite in chicago, il and provide technical support in a windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment.

• provide onsite level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals
• diagnose and resolve hardware and software issues in a windows 10/11 environment
• perform hands-on break/fix repairs, component replacements, and troubleshooting
• install, configure, and support enterprise software applications and operating systems
• support microsoft 365 applications including outlook, teams, onedrive, and office suite

• manage incidents and service requests using servicenow
• accurately document troubleshooting activities, resolutions, and customer interactions in servicenow
• prioritize, track, and update tickets in accordance with established service level agreements (slas)
• escalate unresolved issues to level 3 support teams and vendors as required
• maintain detailed and accurate technical documentation

• perform workstation deployments, refreshes, migrations, and equipment replacements
• configure new devices and migrate user profiles, data, and applications
• support asset inventory management and lifecycle processes
• coordinate warranty repairs and vendor support activities

• troubleshoot active directory account issues, password resets, permissions, and group memberships
• support network connectivity, vpn, wireless, and workstation-related issues
• assist with conference room technologies, collaboration tools, and audiovisual support
• perform basic support for endpoint management solutions such as intune and sccm

• minimum 5+ years of experience providing desktop support in an enterprise environment
• strong experience supporting windows 10 and windows 11 operating systems
• proven experience with hardware and software break/fix support
• hands-on experience managing incidents and service requests through servicenow
• experience supporting:
  • microsoft 365
  • outlook
  • teams
  • onedrive
  • active directory
  • vpn connectivity
• strong understanding of pc hardware, peripherals, and device troubleshooting
• knowledge of networking fundamentals including tcp/ip, dns, dhcp, and wireless networking
• comptia a+, network+, or equivalent certifications preferred
• microsoft certifications related to desktop support or endpoint administration preferred
• experience supporting executive/vip users preferred
• experience with microsoft intune, sccm/mecm, and endpoint management platforms preferred
• familiarity with itil-based support processes preferred
• excellent customer service, communication, and problem-solving skills
• ability to work independently with minimal supervision
• ability to lift and transport equipment up to 50 pounds
• technical skills preferred:
  • operating systems
  • microsoft technologies entra  (azure ad)
  • ticketing & support tools
  • remote support tools
  • asset management systems
  • device imaging & deployment
  • dell, client, and lenovo desktops/laptops
  • printers and multifunction devices
  • mobile devices
  • docking stations
  • monitors and peripheral

the rate for this position is between $25.05 - $33.40 per hour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education,…