Technical Services Engineer - Federal

Senior Technical Services Engineer (Federal)

US East Coast

WEKA is leading a paradigm shift in how data is stored, managed, and processed in the cloud and AI era. We are a pre-IPO, growth-stage company on a hyper-growth trajectory that has raised over $275M in capital and is backed by dozens of world-class venture capital and strategic investors.

Our flagship product, the WEKA® Neural Mesh, is a software-based, hybrid cloud solution transforming stagnant legacy data silos into dynamic data pipelines that power GPUs efficiently and fuel performance-intensive workloads like generative AI and machine learning seamlessly and sustainably.

We’re passionate about helping our customers overcome complex data management challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey.

As a Senior Technical Services Engineer (TSE) on WEKA's Federal team, you own post-sales technical support for our government and special programs customers, from first report through resolution. You work across the entire customer solution: GPU and compute servers, clients, the network fabric, the WEKA Neural Mesh, and government cloud infrastructure. When an issue needs deeper engineering, you partner with Global Resolution Engineering (GRE) and hand off evidence that Development can act on.

Federal coverage: many of these environments are classified or air gapped, with no remote telemetry, no remote sessions, and diagnostic data that cannot leave the site. You are often the only WEKA engineer who can see the cluster, so you diagnose on site, collect what the wider team needs within the customer's security rules, and keep the customer informed at every step.

• Own customer cases end to end for federal and special programs accounts: triage, troubleshooting, customer communication, and closure
• Analyze the complete solution stack (application, GPU and compute, client, network fabric, storage, cloud) to isolate root cause across component and vendor boundaries
• Work on site and inside customer secure facilities (SCIFs) when remote access is not permitted, including during critical incidents
• Collect, review, and sanitize diagnostics in air gapped and classified environments, following customer security requirements and approved release procedures
• Escalate to Global Resolution Engineering (GRE) with reproduction steps, evidence, and a root cause hypothesis, and remain the customer facing owner while the escalation is worked
• Manage hardware replacement under federal media handling rules, including drive retention and sanitization requirements
• Install, upgrade, and maintain WEKA in hardened environments: SELinux, DISA STIG, FIPS 140-3, and Risk Management Framework (RMF) controls
• Author and maintain Knowledge Base (KB) articles, internal and customer facing, including federal specific procedures
• Turn recurring issues into product and process improvements: feedback to Development on supportability, documentation, and federal deployment requirements
• Provide technical support for federal pre-sales engineers, partners, and resellers
• Participate in on-call rotations for government and special programs customers, which can include nights, weekends, and company holidays
• Regional and domestic travel required

• Systems thinking: the ability to reason about how a change in one layer (network, kernel, storage, application) shows up as a symptom in another
• Strong Linux expertise: RHEL and Ubuntu administration, kernel, networking, storage, and drivers
• Experience with distributed storage or parallel file systems
• High performance networking: RDMA, RoCE, Infini Band, Ethernet
• Debugging: log and core dump analysis, perf, gdb, and…