Site Reliability Engineer; SRE

As a technical leader within Delivery Engineering, you will own the deployment lifecycle, establish engineering standards, and turn real-world customer challenges into scalable solutions. Your responsibilities will include:

• Own deployment automation for the data security platform, including packaging, installation, upgrades, and validation across customer-managed environments.
• Define and enforce release readiness criteria, serving as the technical authority on whether a customer environment is suitable for deployment.
• Build and maintain end-to-end delivery workflows for air-gapped environments, including offline installation bundles, mirrored registries, signed artifacts, software bills of materials (SBOMs), and upgrades that operate without internet connectivity, shell access, or outbound telemetry.
• Partner with QA to develop reproducible test environments and deployment test harnesses that validate releases across customer-relevant Kubernetes distributions, identity providers, and software versions.
• Automate the generation of a customer-facing compatibility matrix so users can assess environment compatibility without relying on engineering support.
• Establish infrastructure-as-code baselines that ensure deployments and upgrades begin from consistent, reproducible states.
• Instrument deployment workflows to measure time to value, upgrade lag, first-time-right rates, and deployment costs, sharing relevant insights with operations teams to drive continuous improvement.
• Design diagnostic and telemetry tools for disconnected environments, including workflows that allow customers to review and securely release local diagnostic files when automated data collection is restricted.
• Convert customer engagement findings and recurring deployment challenges into reusable automation, tooling, and product improvements rather than relying on manual runbooks.
• Collaborate with Platform Engineering on build and release pipelines, ensuring that required deployment and reliability standards are enforced before software reaches customers.
• Bring field findings into product decisions, document outcomes, and help prevent recurring deployment failures.
• Lead technical responses to complex customer deployment escalations, turning each issue into a lasting engineering improvement.
• Develop AI-native engineering patterns that increase development and delivery velocity without compromising quality or security.
• Establish technical standards for future team members, mentor junior engineers, and promote a Dev Ops-first culture across the organization.

The ideal candidate combines extensive site reliability and deployment engineering experience with strong automation skills, a security-first mindset, and the ability to solve problems in environments with limited access and visibility. Qualifications include:

• Demonstrated experience shipping software into customer-controlled, disconnected, or air-gapped environments where internet access and shell access may be unavailable.
• Hands-on experience building offline installation bundles and reliable software upgrade workflows for restricted environments.
• Strong experience with Kubernetes across multiple distributions, such as EKS, Open Shift, RKE2, and k3s, including deep expertise in Helm packaging and troubleshooting distribution-specific issues.
• Strong infrastructure-as-code and reproducible-environment practices, using tools such as Terraform or Open Tofu, Cloud Formation, and Ansible.
• Ability to build reproducible test environments that reflect specific combinations of Kubernetes distributions, identity providers, and software versions.
• A proven commitment to replacing recurring operational toil with automation and reusable software rather than relying solely…