Solution Manager

Job Description:

We are looking for a Solution Manager to join our team! In this role, you will enable the successful execution of Penn Mutual's complex business and technology initiatives that span multiple teams and functions. You will bring together business, product, technology, operations, architecture, and shared services to translate approved priorities into achievable, coordinated deliverables.

The Solution Manager facilitates initiative readiness, capacity-aware planning, cross-team coordination, dependency management, and execution visibility, enabling teams and leaders to identify impacts and make more informed decisions earlier in the process. By fostering alignment, transparency, and delivery discipline, this role helps Penn Mutual navigate change and achieve business outcomes with greater predictability and success.

1. Initiative Readiness & Solution Shaping

The Solution Manager ensures approved initiatives are sufficiently prepared before entering planning and delivery activities.

• Facilitate initiative readiness activities to ensure work is sufficiently understood before planning and execution.

• Partner with business, product, architecture, operations, and technology stakeholders to clarify scope, assumptions, dependencies, risks, and expected outcomes.

• Coordinate discovery and solutioning activities required to support implementation planning.

• Identify readiness gaps and coordinate actions required before initiatives enter delivery.

• Ensure implementation approaches, milestones, dependency impacts, and delivery considerations are understood across participating teams.

• Support transition of approved initiatives into quarterly planning and execution activities.

• Promote consistency in readiness standards, planning artifacts, and delivery preparation practices.

2. Quarterly Planning & Cross-Team Coordination

The Solution Manager facilitates planning and alignment activities across teams participating in a shared solution or initiative.

• Lead quarterly planning preparation activities.

• Facilitate planning events involving multiple teams and stakeholders.

• Coordinate sequencing and alignment of work across participating teams.

• Support capacity-aware planning by identifying dependencies, constraints, risks, and execution impacts.

• Maintain visibility into planning commitments, milestones, objectives, and delivery targets.

• Drive alignment when priorities, timing, resourcing assumptions, or delivery commitments require adjustment.

• Facilitate ongoing synchronization activities that support execution throughout the planning cycle.

• Ensure key delivery decisions, assumptions, and commitments remain visible and understood by stakeholders.

3. Dependency, Risk & Delivery Management

The Solution Manager helps teams successfully navigate the complexity of delivering large cross-functional initiatives.

• Maintain visibility into cross-team dependencies, assumptions, constraints, and delivery risks.

• Facilitate proactive identification and resolution of delivery issues.

• Coordinate remediation activities for execution risks and delivery challenges.

• Escalate impediments requiring leadership awareness or decision-making.

• Monitor initiative health and delivery progress against agreed commitments.

• Support issue resolution across business, product, technology, operations, compliance, architecture, and shared service teams.

• Facilitate tradeoff discussions when constraints or dependencies impact delivery commitments.

• Help teams maintain focus on achieving agreed delivery outcomes.

4. Delivery Visibility & Continuous Improvement

The Solution Manager provides transparency into execution health and supports continual improvement across delivery practices.

• Develop and maintain solution-level dashboards, reporting, and delivery insights.

• Provide transparency into delivery progress, readiness, dependencies, risks, impediments, and overall execution health.

• Facilitate retrospectives and improvement activities across planning and delivery processes.

• Identify recurring organizational impediments and recommend opportunities for improvement.

• Promote adoption of Penn Mutual delivery standards, planning practices, and governance expectations.

• Support leadership discussions with clear, actionable execution insights.

• Partner with Product Owners, and team leaders to improve planning, coordination, and delivery effectiveness.

• Encourage continuous learning and operational excellence across participating teams.

• Bachelor's degree or equivalent…