Digital Transformation Manager

BUSINESS INTELLIGENCE / BUREAU OF PUBLIC HEALTH

9AM - 5PM

The Digital Transformation Manager will be responsible for modernizing, digitizing, and standardizing critical business processes to improve operational efficiencies across Cook County Health (CCH). Develops tests and implements digitized data tools and accompanying visualizations in support of creating operational efficiencies for CCH. Responsible for designing, developing, and maintaining interactive dashboards and performance reports by leveraging healthcare data, business intelligence platforms, and data collection tools to support operational, clinical, and strategic decision-making.

Collaborates with stakeholders to define requirements, ensure data integrity, and deliver actionable insights that drive quality improvement and organizational performance.

• Leads business process automation, enhancing data governance, and delivering high-impact reporting and dashboards.
• Supports standardization of data tools to ensure compliance, data accuracy, and data governance around our processes.
• Collaborates with leadership to improve operational efficiencies and automate manual processes, i.e., Human Resources, Nursing, Operations, Employee Health, and clinical departments and other areas as needed.
• Works closely with Hospital Information Systems (HIS) to utilize current technologies, infrastructure, and proposed tools for further enhancement.
• Provides tools to enhance visibility and promote transparency for system level workflows.
• Leverages AI tools and new technologies to further improve operational goals and effectiveness.
• Manages and monitors automated workflows, forms, and Power Apps to ensure they are functioning as intended and makes updates as needed.
• Attends and participates in team, committee, and all other meetings, as needed.
• Performs other duties as assigned.

• High School Diploma or GED equivalent with Eight (8) years of more years of experience digitizing manual processes is required (official proof of education required at time of interview)

Bachelor’s degree from an accredited college or university with Five (5) years of more years of experience digitizing manual processes (official transcripts required at time of interview)

• Two (2) years of experience working with healthcare data including developing dashboards and leveraging visualization tools is required
• Proficiency in Microsoft Office products (SQL, Forms, Workflows, Power Apps, etc.) is required.

• Master’s degree from an accredited college or university is preferred (official transcripts required at time of interview)
• Ten (10) years of more years of experience digitizing manual processes is preferred
• Experience working in a healthcare environment is preferred
• Experience with predictive analytics is preferred
• Experience leveraging AI tools is preferred

• Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Exceptional organizational skills and the ability to prioritize, plan, and organize projects and tasks
• Demonstrate analytical and organizational, problem-solving, decision-making, critical thinking, and conflict management/resolution skills
• Ability to adhere to department policies and standards utilizing best practices
• Ability to handle confidential information
• Ability to interpret and comprehend complex contract conditions and identify potential liabilities and areas for improvement
• Ability to train by presenting concepts and demonstrating tasks
• Attention to detail

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