Business Analyst​/UX Designer

Active Public Trust clearance is required for this role.

Requirement:

Business Analyst / UX Designer (Digital Modernization) Position Summary

We are seeking an experienced Business Analyst with UX Design expertise to support enterprise modernization initiatives. The candidate will lead requirements gathering, business process analysis, user research, and experience design activities to create intuitive, accessible, and user-centered solutions.

This role serves as the bridge between business stakeholders, end users, product owners, and development teams by translating business needs into optimized workflows, user journeys, wireframes, prototypes, and actionable requirements. The individual will provide strategic user flow recommendations, identify process improvement opportunities, and ensure modernization efforts deliver exceptional user experiences while meeting organizational objectives.

• Facilitate stakeholder workshops, interviews, and requirements gathering sessions.
• Analyze current-state business processes and identify modernization opportunities.
• Perform gap analysis and define future-state business processes.
• Develop business requirements, functional requirements, user stories, and acceptance criteria.
• Collaborate with Product Owners and developers throughout the Agile lifecycle.
• Maintain product backlog and support sprint planning and refinement activities.

• Conduct user interviews, usability studies, and stakeholder research.
• Develop personas, empathy maps, journey maps, and service blueprints.
• Create wireframes, mockups, prototypes, and interaction designs.
• Design intuitive navigation structures and information architecture.
• Validate designs through usability testing and user feedback sessions.
• Advocate for human-centered design and customer experience best practices.

• Design end-to-end user flows for modernized business processes.
• Simplify complex workflows to reduce user effort and increase efficiency.
• Identify pain points, bottlenecks, and usability challenges within legacy applications.
• Recommend innovative UX/UI solutions to improve task completion rates and user satisfaction.
• Define future-state workflows aligned with modernization objectives.
• Collaborate with developers to ensure user experiences are implemented as designed.

• Review application designs for usability, accessibility, consistency, and responsiveness.
• Establish and maintain design standards and reusable components.
• Ensure compliance with Section 508 accessibility requirements and UX best practices.
• Provide UX recommendations for dashboards, forms, case management systems, and self-service portals.
• Leverage modern design systems including USWDS and responsive design frameworks.

• Develop test scenarios and acceptance criteria.
• Participate in User Acceptance Testing (UAT) and usability testing.
• Validate implemented functionality against business requirements and UX specifications.
• Support training, knowledge transfer, and change management activities

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
• 5+ years of experience as a Business Analyst supporting software development or modernization initiatives.
• 3+ years of UX/UI design experience.
• Strong knowledge of Agile, Scrum methodologies.
• Experience facilitating stakeholder workshops and requirements sessions.

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Information Gateways Inc is an Equal Opportunity Employer, including disability/vets. At Information Gateways we also participate in E-Verify.