IT Site Operations Lead, Tier 3 ; Managed Services

Position: IT Site Operations Lead, Tier 3 Support (Managed Services) *HIRING ASAP*
Site Operations Manager (IT Site Lead)
Position Summary The IT Operations Manager/Lead serves as the primary technology leader for a critical corporate location, responsible for ensuring reliable, secure, and high-performing IT infrastructure and operational services. This role acts as the key liaison between global engineering teams, local business stakeholders, vendors, and on-site support personnel to deliver seamless technology services in support of business operations.

The successful candidate will provide leadership across network infrastructure, end-user technology, AV and conferencing services, vendor management, and operational support while driving infrastructure modernization initiatives and ensuring alignment with enterprise technology standards.

Key Responsibilities Infrastructure & Network Operations Lead the delivery, maintenance, and continuous improvement of site IT infrastructure and network services.

Manage regional infrastructure initiatives including:

LAN refresh programs

Wireless network enhancementsSD-WAN deployments

Hardware lifecycle management

Monitor network performance, availability, and operational health to ensure maximum uptime and service reliability.

Partner with enterprise engineering teams to implement global infrastructure standards and technology roadmaps.

Technical Leadership & Support Serve as the senior technical authority for site infrastructure and operational technologies.

Act as the Tier III escalation point for complex networking, connectivity, hardware, and software issues.

Drive root-cause analysis and resolution of critical incidents affecting business operations.

Ensure operational readiness and resilience of site technology services.

Stakeholder Management Build and maintain strong relationships with business leaders, executive stakeholders, and technology partners.

Communicate technical issues, project updates, risks, and service performance to leadership audiences.

Balance business requirements with enterprise technology standards and strategic objectives.

Act as the primary bridge between local business operations and centralized IT organizations.

Vendor & Partner Management Manage relationships with external service providers, including:

Telecommunications providers

Low-voltage cabling vendors

Network integration partners

Infrastructure contractors

Monitor vendor performance against established SLAs and operational commitments.

Oversee installation quality, project execution, and service delivery outcomes.

Audio Visual & Collaboration Technologies Ensure availability and operational excellence of conference room and collaboration technologies.

Support executive meetings, leadership events, and company-wide communications.

Manage technology readiness for Town Halls, executive presentations, and business-critical events.

Project Delivery Lead infrastructure modernization and technology improvement initiatives.

Coordinate project planning, deployment, testing, and implementation activities.

Manage project risks, dependencies, budgets, timelines, and stakeholder expectations.

Ensure projects are delivered in accordance with enterprise architecture and security standards.

Required Qualifications 7+ years of experience in IT Infrastructure, Network Operations, or Technology Operations.

Experience supporting large enterprise or headquarters environments.

Strong understanding of:

Enterprise networking (LAN/WAN)
SD-WAN technologies

Wireless networking

Network hardware lifecycle management

Infrastructure operations

Experience managing third-party vendors and technology partners.

Demonstrated success leading infrastructure projects from planning through implementation.

Strong incident management and problem-solving skills.

Experience presenting and communicating with senior leadership and executive stakeholders.

Preferred Qualifications Experience supporting large-scale enterprise or global corporate environments.

Knowledge of ITIL Service Management principles.

Experience working within matrixed organizations.

Understanding of enterprise collaboration and AV technologies.

PMP, ITIL, Cisco, or related infrastructure certifications preferred.

Job Type & Location This is a Contract to Hire position based out of Chicago, IL.Pay and Benefits The pay range for this position is $37.00 - $65.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent…