Senior IT Specialist

Company: Christopherson Business Travel
Location: Salt Lake City, UT
Department: Technology
Reports To: Manager, IT & Dev Ops
Level: Level 3 (Senior), Individual Contributor
Job Family: Engineering & Technology
FLSA Classification: Exempt (Computer Employee)
Job Code: TEC-ITS-03

Christopherson Business Travel is a leading travel management company delivering innovative corporate travel solutions, exceptional client service, and technology-driven insights. We partner with organizations to optimize travel programs, enhance traveler experiences, and drive measurable savings.

The Senior IT Specialist is the senior escalation point for Christopherson’s internal IT, resolving the complex endpoint, identity, collaboration and network issues that reach beyond the standard help desk queue. This role administers the platforms that keep a largely remote workforce productive and secure, including Microsoft 365, endpoint management and identity services, and automates the routine work around them. It sets the technical bar for the IT Support Engineers and works independently on projects of moderate scope, partnering with infrastructure, information security and business teams.

• Resolves escalated and complex incidents across endpoints, applications, identity and connectivity, documenting root cause and fix.
• Identifies recurring issues from ticket trends and removes the underlying cause rather than repeating the workaround.
• Participates in the after hours and on call rotation for critical internal systems.

• Administers Microsoft 365, including Exchange Online, Teams, SharePoint and One Drive, within assigned permissions.
• Manages Windows and macOS endpoints through Intune, Autopilot and JAMF, including configuration profiles, compliance policies and app deployment.
• Owns patching, encryption and endpoint protection coverage for the fleet and reports exceptions to the manager.
• Maintains standard device builds and hardware lifecycle records from procurement through secure disposal.

• Administers Active Directory and Microsoft Entra , groups, conditional access and multi factor authentication.
• Runs onboarding, role change and offboarding access workflows and verifies access is removed promptly at separation.
• Supports periodic access reviews and supplies evidence for PCI DSS and other security reviews, in partnership with information security.
• Follows established procedures for reporting and containing suspected security events on endpoints and accounts.

• Automates provisioning, reporting and routine administration with Power Shell and the department’s tooling.
• Maintains runbooks, configuration standards and knowledge base articles so support work is repeatable.
• Leads small to mid sized IT projects such as software rollouts, platform migrations and office technology setups.

• Mentors IT Support Engineers on troubleshooting, documentation and tooling, carrying no direct reports and no performance management responsibility.
• Partners with infrastructure, Dev Ops, information security and business application owners on changes that affect employees.
• Coordinates with vendors and service providers on support cases, renewals and license usage.

• Five or more years of IT support or systems administration experience, including time as an escalation point for other support staff.
• Hands on administration of Microsoft 365 and of Active Directory or Microsoft Entra , including groups, conditional access and multi factor authentication.
• Exp…