Atlassian Platform & Configuration Management Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Atlassian Platform & Configuration Management Lead based in the United States.

We are seeking an experienced Atlassian Platform & Configuration Management Lead to oversee Jira and Confluence administration while managing formal change-control processes across a complex technical program. In this fully remote role, you will serve as the primary subject matter expert for both platforms, designing workflows, boards, backlogs, dashboards, and knowledge-management structures. You will also lead the Change Control Board (CCB) process, ensuring proposed changes are properly assessed, documented, approved, implemented, and tracked through closure.

Working closely with Government stakeholders, program leadership, and technical teams, you will establish consistent platform standards and governance practices. Your work will improve operational visibility, strengthen configuration management, and support effective coordination across multiple products and teams.

• Administer Jira and Confluence:
  Serve as the primary subject matter expert and administrator, designing, configuring, maintaining, and optimizing both platforms.
• Configure Jira projects and workflows:
  Build and manage Jira projects, workflows, issue types, custom fields, screens, permissions, notifications, components, versions, and project roles across multiple teams and products.
• Manage boards and backlogs:
  Create and maintain Scrum and Kanban boards, team backlogs, product backlogs, and project backlogs, ensuring work items are consistently structured and organized.
• Establish platform standards:
  Define naming conventions, templates, workflows, governance practices, and consistent structures for capabilities, epics, stories, tasks, defects, risks, dependencies, releases, and change requests.
• Develop reporting and automation:
  Build advanced JQL queries, filters, dashboards, reports, and automation rules to improve tracking, visibility, and operational efficiency.
• Maintain backlog quality:
  Identify and resolve duplicate, outdated, incorrectly assigned, miscategorized, or poorly structured backlog items.
• Manage Confluence environments:
  Create and administer spaces, templates, page structures, permissions, navigation, and documentation standards.
• Ensure platform traceability:
  Integrate Jira and Confluence to connect work items, requirements, technical documentation, decisions, and change requests.
• Lead the Change Control Board:
  Serve as the operational lead and secretariat, coordinating the full change-control lifecycle from submission and impact analysis through review, approval, implementation, validation, and closure.
• Coordinate change assessments:
  Organize technical, scheduling, cybersecurity, operational, testing, and dependency impact assessments for proposed changes.
• Prepare and facilitate CCB meetings:
  Develop agendas, change packages, decision materials, and supporting documentation; facilitate meetings and record approvals, rejections, deferrals, decisions, and action items.
• Track approved changes:
  Ensure changes remain traceable to Jira work items, documentation, releases, requirements, and configuration baselines, following actions through implementation and closure.
• Provide program-level visibility:
  Develop dashboards and performance metrics covering backlogs, change requests, CCB actions, dependencies, releases, and work status.
• Train and support users:
  Guide Product Owners, Scrum Masters, project managers, technical teams, and other stakeholders in effective Jira and Confluence practices.
• Drive continuous improvement:
  Identify opportunities to enhance platform configuration,…