Account Manager- Global Specialty Inland Marine

Account Manager
- Global Specialty Inland Marine

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- Global Specialty Inland Marine role at The Hartford

Account Manager - OA09HN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role will have a Hybrid work schedule, with the expectation of working in an office (Chicago, IL, Alpharetta, GA, Frisco, TX, Morristown, NJ, NYC, NY) 3 days a week (Tuesday through Thursday).

The Account Manager will serve as a critical partner to the underwriting teams within the Wholesale Commercial Inland Marine organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for agents and brokers within the assigned territory. The individual maintains and utilizes a strong level of Inland Marine & Property commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization.

• Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems.
  
  Supports sales efforts and strategies.
• Workload/Desk Management: Responsible for handling high volumes of transactions. Effectively balance quality, and timeliness while working alongside the Underwriter to manage a Book of Business. Multi-task, prioritize and manage daily work activities. Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to be done and effectively continue the work and respond to customers as needed.
  
  Maintains an effective pending/diary/follow-up system. Maintains a professional/organized work area.

• Understands and Supports Organizational Vision and Strategy and Embraces Change
  • Stays current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
  • Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established time frames.
  • Seeks information about the vision and strategies for his/her team, department and The Hartford overall.
  • Possesses the necessary knowledge of business concepts to achieve business results.
• Works Effectively – Is Autonomous and Thinks Critically
  • Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established time frames.
  • Identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts.
  • Modifies own work activities and methods to eliminate waste and inefficiency.
  • Attends Regional Office Meetings to understand priorities of the Office and works hand in hand with the Underwriter to achieve Regional Office Goals.
• Pursues Self Development
  • Constantly seeks opportunities to learn and acquire new skills.
  • Ensures that lessons learned are applied to future situations.
  • Strives to learn and understand dynamics of the territory, Book of Business Knowledge.
• Building effective relationships and partnerships
  • Words and actions are consistent; demonstrates company core values and principles.
  • Is open and honest in all dealings internally and externally; treats others with fairness and respect.
  • Seeks to resolve conflicts in a productive manner without assigning blame or claiming credit.
  • Supports others who request assistance and/or…