Insurance & Risk Manager

Job Summary

The Manager of Risk & Insurance Services is responsible for overseeing the organization’s property and enterprise-level risk management strategies. This includes managing insurance coverage and renewals, supporting the claims process, maintaining risk-related data, and recommending proactive mitigation strategies. The position requires strong organizational skills, insurance literacy, and a collaborative mindset to support all business lines, including property management, development, and construction, with responsive and strategic risk services.

• Lead annual insurance renewal strategy for property, general liability, builder’s risk, and ancillary policies.
• Analyze coverage needs across the portfolio and work with brokers to evaluate renewal options and policy design.
• Collect, compile, and present underwriting data to brokers during renewal cycles.
• Coordinate and track insurance estimates for new developments, acquisitions, and rehab projects.
• Monitor and maintain the organization’s insurance portfolio, including premiums, coverage limits, deductibles, and Total Insured Values (TIVs).
• Prepare year-over-year insurance cost comparisons and historical claim analysis for executive review.

• Oversee the full lifecycle of insurance claims:
  • Intake and review of incident reports.
  • Conduct staff interviews and gather documentation.
  • Coordinate with executive and asset management leadership and ownership on claim strategy.
  • Serve as point of contact with carriers and brokers through closeout.
• Create and manage internal reporting tools and tracking systems for all open and closed claims.
• Maintain comprehensive claims history and loss data by asset.
• Develop standardized processes for claim intake and communication with Regional Supervisors and site teams.

• Partner with facilities and construction leadership to identify trends and implement safety measures that lower incident frequency and cost.
• Monitor emerging risks, track claim patterns, and present recommendations to leadership on prevention strategies.
• Support site teams with insurance-related training, awareness, and compliance communication.

• Participate in strategic planning, budgeting, and forecasting as it relates to risk services.
• Support the development division with insurance documentation during acquisition and closing phases.
• Assist with the coordination of training related to insurance, safety, or claims procedures.
• Participate in company wide initiatives, meetings, and cross-functional collaborations as needed.

• Bachelor’s degree required, preferably in risk management, business, finance, or a related field.
• Minimum 5 years of experience in property risk management, commercial insurance, or claims oversight.
• Familiarity with multifamily housing, affordable housing programs, and real estate development is a plus.

• Preferred but not required:
  • Property and Casualty Insurance Producer License
  • Associate in Risk Management (ARM)
  • Certified Risk Manager (CRM)

• Advanced proficiency in Microsoft Excel, including pivot tables and complex data tracking.
• Strong working knowledge of Microsoft Word, Outlook, PowerPoint, and SharePoint.
• Familiarity with property management software (for example One Site), risk data platforms, and insurance portals.
• Ability to interpret insurance contracts, analyze proposals, and build tracking tools for claims and coverage data.