UA Associate - Middle Markets; Overland Park, KS or Chicago, IL

UA Associate - Middle Markets (Overland Park, KS or Chicago, IL)

Hybrid work model. The selected candidate will report to one of the following North American office locations:
Overland Park, KS or Chicago, IL.

Zurich North America is currently hiring a UA Associate to join the Middle Markets team. As an UA Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively assess risk and grow your career.

• Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
• Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.
• Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
• Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager, working collaboratively with assigned underwriters.
• Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area AND
• Knowledge of data collection and analysis
• Microsoft Office experience

• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Superior skills in relationship building, active listening with customers and coworkers
• Customer service experience
• Enjoys working with details and providing accurate data in a timely manner
• Self-directed to meet deadlines
• Multi-tasking skills
• 5% Travel

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The hourly range is $23.37
–$38.22
, plus a short‑term incentive bonus of 5 %.

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.

At Zurich we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90 % of the Fortune 500®.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.
Equal Opportunity Employer disability/vets.

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.