Commercial Lines Account Manager

Commercial Lines Account Manager

Location: Chicago, IL

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Finance and Sales

Manage 30 to 50 middle‑market Commercial Lines insurance accounts as the day‑to‑day client contact. Activities include new and renewal marketing, fielding questions and requests and coverage review. Assist Sales Executives and Account Executives.

• Provide proactive, personalized support to assigned Commercial Lines clients.
• Provide insurance technical expertise to clients and other members of the Account Management team.
• Responsible for marketing and placement of client Commercial Lines insurance renewals.
• With assistance from Account Representatives, prepare client applications for review.
• Determine most‑appropriate carriers for market pricing.
• Analyze and compare carrier quotes and coverage offerings.
• Make insurance program recommendations to clients.
• Manage client renewal expirations and avoid any lapse in coverage.
• Negotiate with carriers on behalf of clients.
• Process policies, endorsements and audits as needed.
• Champion client cross‑selling initiatives and develop customer accounts.
• Represent client interests in internal USI account strategy meetings.
• Delegate administrative client tasks to assigned Account Representatives.
• Respond to underwriters’ questions in a timely and professional manner.
• Maintain a high degree of accuracy in agency management systems.
• Occasional in‑person attendance at face‑to‑face client meetings.

• 2‑5 years’ experience in a Commercial Lines agency. College degree preferred.
• Strong understanding of Property & Casualty insurance.
• Must hold or be willing to earn Property & Casualty insurance license.
• Industry designation such as ARM, CIC, CPCU preferred.
• Comfortable with internet‑based programs and Microsoft Office products.
• Knowledge of Sagitta / Image Right preferred but not required.
• Able to work in a fast‑paced, team environment with minimal instruction.
• Keep informed about industry information, technology and trends.

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. We invest heavily in our associates and celebrate their growth and success through one‑of‑a‑kind employee reward and recognition programs.

Unrivaled Resources and Support: USI ONE Advantage® delivers a robust set of risk management and benefit solutions with bottom‑line financial impact. The USI ONE® platform is built on Omni, Network, Enterprise – the three key elements that differentiate USI from the competition.

Industry‑Leading Programs, Rewards, and Recognition:
In addition to competitive pay, incentives and benefits, USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We provide award‑winning wellness programs, college scholarships, and financial assistance.

Deep Community Engagement:
We are committed to giving back to local communities and supporting environmental sustainability. We partner with eco‑conscious vendors and work to reduce our own environmental footprint.

Committed to a Diverse and Inclusive Workplace:
Our “I’m With U” diversity and inclusion program educates associates to better serve clients and communities through curated training and outreach.

Nationally Recognized as a Top Insurance

Employer:

USI has been named to top lists such as Insurance Business America’s Top Insurance Employers (2018‑2025), Business Insurance’s Best Places to Work in Insurance (2020‑2025) and Fortune’s Best Workplaces in Financial Services & Insurance (2024‑2025). For a complete list of awards, visit our Awards and Accolades page.

Benefits:
We offer a wide range of health, welfare and financial benefits including medical, wellness, dental, vision, 401(k), flexible spending and health savings accounts, short and long‑term disability, life insurance and additional employer‑sponsored programs. We provide paid family leave, paid holiday time, and a generous paid time off policy.

Salary: $80,000–$95,000 per year, plus monthly incentive bonus, commissions and equity opportunities.

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