National Subrogation Claims Manager

National Claims Manager Job Description

The Claims Manager is responsible for the comprehensive oversight of the claims process, including the management of new, pre-litigation, and subrogation files. This role acts as a crucial point of contact between company and clients, providing guidance and support to ensure timely, accurate, and efficient processing of claims in accordance with company procedures.

• Oversee the Claims Team in the initiation and management of new claims, review of claim materials for completeness and accuracy, investigation and confirmation of loss facts, damage assessments, and consultation with attorneys on legal strategies.
• Manage subrogation processes to ensure effective recovery efforts are executed, engaging with other insurance companies and uninsured defendants to resolve claims and recover funds.
• Develop, propose, implement, and enforce policies and procedures related to claims and subrogation management.
• Establish and maintain effective relationships with clients, vendors, and other stakeholders in the insurance industry.
• Monitor and evaluate claims and subrogation activities to ensure compliance with internal standards and external regulations.
• Resolve complex claims issues and disputes, including those requiring subrogation, consulting with legal counsel as necessary.
• Provide training and mentorship to team members, enhancing their ability to manage both direct claims and subrogation effectively.
• Generate periodic reports for senior management detailing claims outcomes, subrogation efforts, and other relevant performance metrics.

• Bachelor’s degree required.
• 5-10 years of experience in insurance claims management, with a strong preference for candidates who have a background in handling both direct claims and subrogation.
• Substantial knowledge of auto claims management and the subrogation process.
• Experience working with legal teams preferred.
• Proficiency in claims terminology and a thorough understanding of best practices in insurance claims and subrogation handling.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities effectively.