Multi-Line Claim Specialist; Auto and GL

Multi-Line Claim Specialist (Auto and GL)

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Location: Remote – Reporting to Chicago, IL Region. Remote role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.

Schedule: Monday–Friday, 8:00 AM–4:30 PM CT

Compensation: $75,000–$85,000 annually

As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® and empower employee-owners to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Specialist (Auto & General Liability) is responsible for the full investigation, evaluation, negotiation, and resolution of assigned auto and general liability claims across multiple jurisdictions and multiple client accounts. This is a true adjusting role focused on accurate, compliant, and timely claim resolution.

• Investigate, evaluate, and adjust auto and general liability claims in compliance with corporate standards, client-specific instructions, and applicable state laws.
• Establish reserves and provide reserve recommendations within assigned authority.
• Review, approve, and negotiate medical, legal, damage, and miscellaneous invoices to ensure accuracy and claim-relatedness.
• Authorize and issue claim payments in accordance with established procedures and authority levels.
• Negotiate settlements in alignment with corporate claim standards and client expectations.
• Coordinate with and oversee outside vendors, including legal counsel and other claim-related service providers.
• Maintain accurate and timely claim documentation and diary management within the claim system.
• Identify and monitor subrogation opportunities through resolution.
• Communicate effectively and consistently with clients, claimants, attorneys, and internal partners.
• Ensure compliance with corporate claim handling standards and audit expectations.
• Provide timely notice of qualifying claims to excess or reinsurance carriers, when applicable.

• 10+ years of auto liability claim handling experience.
• Demonstrated experience handling injury claims.
• Strong analytical, negotiation, and decision-making skills.
• Ability to manage workload independently in a fast-paced, multi-jurisdiction environment.
• Excellent written and verbal communication skills.
• Strong organizational skills with consistent attention to detail.
• Reliable, predictable attendance during core client service hours.

• Multiple state adjuster licenses.
• Professional designations such as AIC, ARM, or CPCU.
• Bilingual (Spanish) proficiency – beneficial for communicating with injured workers, employers, or vendors.

• 4 weeks PTO + 10 paid holidays in your first year.
• Comprehensive medical, dental, vision, life, and disability insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: internal training and advancement opportunities.
• Culture: supportive, team-based work environment.

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

CCMSI does not provide visa sponsorship for this position.

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.